We stayed in Concord HI-express We stayed in Concord, NC. We booked through an online booking agent. We did not know that there was any construction going on during our stay. I had to work online, this was an issue. When I spoke to the manager she was very flippant and said I could check out and book else where. No empathy what so ever. I would have thought she could have given me another place to work where it would be quieter and private. The breakfast was like going to your local school cafeteria. The food was not such that if you needed to not eat non dairy that it left you very little options. Making just plain eggs with an option of cheese and veggies, heating the food to a higher temperature, and replacing the old style coffee makers with the style that you can brew your own cup and add your own flavoring would be nicer. We went to breakfast and came back to our room to find in that short time period there were bugs on our beds, they were quick to have us switch our room. But there was NO monetary relief for our inconvenience. I would have thought either a refund or a certificate for future stays would have been nice. I am not sure where the bugs came from but it may have been due to the hole in the outside wall in the room. The toilet ran on its own and the fan in the bathroom was extremely loud as was the a/c unit. This made it hard to talk or sleep in the room(s). The young girl that worked the evening shift was very nice and did what she could do to help us, which was limited because the manager was not accommodating what so ever. I have booked before with HI-express and never had this lousy of an experience.

Distracting background music Hallo, I really enjoyed my stay at The Marina Hotel , Shepperton. The staff were friendly thorough and efficeient A great lounge, a nicely relaxing area. Unfortunately the television and the background music together didn't work. It was very distracting and I found it difficult to conentrate on my reading. Also, could you change the style and music to something more relaxing instead of being 'in a disco' for breakfast and other times too. A great hotel though. Thank you

I have just accidentally book on 11th… I have just accidentally book on 11th of June instead of 3rd June. Then I call to the counter then bounce me me another person and vise versa at the end they refers me up to eight peoples and some time coz of inconvenience they cuted my call at the result they told me you have to give penalty plus vat means your booking deposit gone and you be charged extra . To be honest don't waste your money and time to talk these Dougie hotel and staff. One of the worst hotel management I ever seen

AVOID! DO NOT STAY HERE AS YOU WILL NOT SLEEP If you expect to sleep don’t stay here! The staff are amazing however the management simply don’t care! Was here for medical tourism - kept awake all night with noise of traffic, wild dogs barking, elevator machinery, doors banging, large noisy tour groups, paper thin walls so you can hear other guests. We have recordings from every night of our stay from inside the room with window and balcony door closed! Raised with staff who offered 2 alternative rooms on lower floors nearer the noise! Offered upgrade to top floor for €150 per night which we of course declined! Noise was unbearable on night 7/14 that staff issued ear plugs!!! Told by IHG Customer Care that the General Manager would contact us within 48 hours - still waitiing! Have requested a refund for the nights we haven’t used and been told No as they offered room on a higher floor - no they didn’t! Also they stated that they had already given us a sea view room on the 9th floor when we booked a city view room like we should be thankful! Maybe the room we booked would have been quieter? We have now moved to another hotel at an additional cost - Do they think we would have done this if they had actually made a suitable alternative? Also they dispute when we complained - regardless of when we complained we paid for a hotel and expect to be able to sleep - pretty basic!!!

My first Holiday Inn experience. My first experience staying at a Holiday Inn was 5 days over Christmas at the Holiday Inn North just outside Norwich airport. Altho next to the airport there was no noise and the hotel had a very relaxed restful atmosphere. I was part of a coach party (Skill's) and we were incredibly well looked after and nothing was too much trouble for the staff. The cleanliness all around the hotel was noticeable and as there were one or two disabled guests it enabled us to see how caring the staff were. Full marks to all the staff from the kitchen and laundry to the front of house.