Room with mold on the walls and the… Room with mold on the walls and the advert they have on booking.com is misleading. Manager rude, blames the guests for her own failures.

Holiday Inn Heathrow Holiday Inn Heathrow, Bath Road. Stay here a lot. Hotel is what it is. The staff are, in the main, excellent. Umuir is one fo the front desk people who went over and above to accomodate my requirements, and make me feel wanted as a person and a customer. The restaurant staff are always superb.

Hang your heads in shame As a present to my son I arranged a trip to Munich to watch Bayern play. Having bought tickets for the game, flights and accommodation in a suite at the holiday inn unfortunately the flights from Manchester were cancelled. Game tickets were refunded, flights refunded however the holiday inn took a payment in full although I cancelled 5 days prior to arriving. After going round the houses with IHG and receiving no callbacks as promised I was told I had booked an advanced rate. I use hotels all the time UK and abroad for business this was not shown on the option. Decision was final with no offer of credit or alternative nights. Holiday inn for a chain your size you should be ashamed. Thanking me for being an IHG member on every call however this is just words with no thoughts to your members. Never will I be using you again and will be posting across my social media.

Not good at all ! Holiday Inn Bromsgrove. Supposed to be a four star hotel, I booked a “premium” room and it was terrible ! Two stars would be more appropriate. I counted at least 14 faults with the standard/quality of the room. Holiday Inn should be embarrassed if they think the state of this supposed four star premium room is acceptable.

Holiday Inn - Glasgow Airport Holiday Inn - Glasgow Airport. First the good- great location, food was good, cleanliness also good. Unfortunately let down by several points- AC not working on hot day of the year and maint had gone home. Clearly, ongoing issue, as fan in the room (with non opening windows). Still 80+ degrees. Also, TV was non functional, even after power off/on reset. Phoned reception to be told no spare rooms and “we’re sorry” was only mitigation. Final straw, down for dinner to be told restaurant fully booked, eat in bar - which was fine, but tables covered with dirty dishes & glasses uncleared due to busy bar staff. For expensive hotel, need to try harder to please your guests and at least offer something other than apologies.