AVOID! DO NOT STAY HERE AS YOU WILL NOT SLEEP If you expect to sleep don’t stay here! The staff are amazing however the management simply don’t care! Was here for medical tourism - kept awake all night with noise of traffic, wild dogs barking, elevator machinery, doors banging, large noisy tour groups, paper thin walls so you can hear other guests. We have recordings from every night of our stay from inside the room with window and balcony door closed! Raised with staff who offered 2 alternative rooms on lower floors nearer the noise! Offered upgrade to top floor for €150 per night which we of course declined! Noise was unbearable on night 7/14 that staff issued ear plugs!!! Told by IHG Customer Care that the General Manager would contact us within 48 hours - still waitiing! Have requested a refund for the nights we haven’t used and been told No as they offered room on a higher floor - no they didn’t! Also they stated that they had already given us a sea view room on the 9th floor when we booked a city view room like we should be thankful! Maybe the room we booked would have been quieter? We have now moved to another hotel at an additional cost - Do they think we would have done this if they had actually made a suitable alternative? Also they dispute when we complained - regardless of when we complained we paid for a hotel and expect to be able to sleep - pretty basic!!!

Room with mold on the walls and the… Room with mold on the walls and the advert they have on booking.com is misleading. Manager rude, blames the guests for her own failures.

Good breakfast Had a good welcome from Karen. The breakfasts at this hotel are consistently good.

Wedding rip off… This company is only getting one star because I can't give. Booked wedding reception and gave guests code for "discounted" room so they could stay over and also have a friendlycatch up the next day as we would be busy on the night. Can't think why the prices are over £200,with the exception of the week before most are less than £100. Have now given details of another hotel that is only a 5 minute taxi ride away that beats their price by over £100. If you want to have a good wedding and enjoy time with loved ones I would give this place a wide berth I have about 15 guests that are currently changing plans and staying elsewhere. Feel like this company are sabotaging our wedding with their actions

Distracting background music Hallo, I really enjoyed my stay at The Marina Hotel , Shepperton. The staff were friendly thorough and efficeient A great lounge, a nicely relaxing area. Unfortunately the television and the background music together didn't work. It was very distracting and I found it difficult to conentrate on my reading. Also, could you change the style and music to something more relaxing instead of being 'in a disco' for breakfast and other times too. A great hotel though. Thank you