Room with mold on the walls and the… Room with mold on the walls and the advert they have on booking.com is misleading. Manager rude, blames the guests for her own failures.

AVOID! DO NOT STAY HERE AS YOU WILL NOT SLEEP If you expect to sleep don’t stay here! The staff are amazing however the management simply don’t care! Was here for medical tourism - kept awake all night with noise of traffic, wild dogs barking, elevator machinery, doors banging, large noisy tour groups, paper thin walls so you can hear other guests. We have recordings from every night of our stay from inside the room with window and balcony door closed! Raised with staff who offered 2 alternative rooms on lower floors nearer the noise! Offered upgrade to top floor for €150 per night which we of course declined! Noise was unbearable on night 7/14 that staff issued ear plugs!!! Told by IHG Customer Care that the General Manager would contact us within 48 hours - still waitiing! Have requested a refund for the nights we haven’t used and been told No as they offered room on a higher floor - no they didn’t! Also they stated that they had already given us a sea view room on the 9th floor when we booked a city view room like we should be thankful! Maybe the room we booked would have been quieter? We have now moved to another hotel at an additional cost - Do they think we would have done this if they had actually made a suitable alternative? Also they dispute when we complained - regardless of when we complained we paid for a hotel and expect to be able to sleep - pretty basic!!!

Holiday Inn Heathrow Holiday Inn Heathrow, Bath Road. Stay here a lot. Hotel is what it is. The staff are, in the main, excellent. Umuir is one fo the front desk people who went over and above to accomodate my requirements, and make me feel wanted as a person and a customer. The restaurant staff are always superb.

I have just accidentally book on 11th… I have just accidentally book on 11th of June instead of 3rd June. Then I call to the counter then bounce me me another person and vise versa at the end they refers me up to eight peoples and some time coz of inconvenience they cuted my call at the result they told me you have to give penalty plus vat means your booking deposit gone and you be charged extra . To be honest don't waste your money and time to talk these Dougie hotel and staff. One of the worst hotel management I ever seen

New Year’s Eve 2023 New Year’s Eve 2023. Absolutely the best we have beeb to .Pre drinks and canapés. Followed by 4 courses pre booked from a good choice menu. Plus tea/coffee and a tray of after dinner chocolates. Very accommodating with allergies ect The DJ was more than excellent . He got to know everyone before we went for dinner and therefore the dance floor was packed. Then more food at 2.00. Definitely booking for this year. A big THANK YOU to John and all the team at Wakefield junction 40 for accommodating the crowd from Roundwood Road. Look forward to seeing you again