Holiday Inn Heathrow Holiday Inn Heathrow, Bath Road. Stay here a lot. Hotel is what it is. The staff are, in the main, excellent. Umuir is one fo the front desk people who went over and above to accomodate my requirements, and make me feel wanted as a person and a customer. The restaurant staff are always superb.

New Year’s Eve 2023 New Year’s Eve 2023. Absolutely the best we have beeb to .Pre drinks and canapés. Followed by 4 courses pre booked from a good choice menu. Plus tea/coffee and a tray of after dinner chocolates. Very accommodating with allergies ect The DJ was more than excellent . He got to know everyone before we went for dinner and therefore the dance floor was packed. Then more food at 2.00. Definitely booking for this year. A big THANK YOU to John and all the team at Wakefield junction 40 for accommodating the crowd from Roundwood Road. Look forward to seeing you again

Hang your heads in shame As a present to my son I arranged a trip to Munich to watch Bayern play. Having bought tickets for the game, flights and accommodation in a suite at the holiday inn unfortunately the flights from Manchester were cancelled. Game tickets were refunded, flights refunded however the holiday inn took a payment in full although I cancelled 5 days prior to arriving. After going round the houses with IHG and receiving no callbacks as promised I was told I had booked an advanced rate. I use hotels all the time UK and abroad for business this was not shown on the option. Decision was final with no offer of credit or alternative nights. Holiday inn for a chain your size you should be ashamed. Thanking me for being an IHG member on every call however this is just words with no thoughts to your members. Never will I be using you again and will be posting across my social media.

We stayed in Concord HI-express We stayed in Concord, NC. We booked through an online booking agent. We did not know that there was any construction going on during our stay. I had to work online, this was an issue. When I spoke to the manager she was very flippant and said I could check out and book else where. No empathy what so ever. I would have thought she could have given me another place to work where it would be quieter and private. The breakfast was like going to your local school cafeteria. The food was not such that if you needed to not eat non dairy that it left you very little options. Making just plain eggs with an option of cheese and veggies, heating the food to a higher temperature, and replacing the old style coffee makers with the style that you can brew your own cup and add your own flavoring would be nicer. We went to breakfast and came back to our room to find in that short time period there were bugs on our beds, they were quick to have us switch our room. But there was NO monetary relief for our inconvenience. I would have thought either a refund or a certificate for future stays would have been nice. I am not sure where the bugs came from but it may have been due to the hole in the outside wall in the room. The toilet ran on its own and the fan in the bathroom was extremely loud as was the a/c unit. This made it hard to talk or sleep in the room(s). The young girl that worked the evening shift was very nice and did what she could do to help us, which was limited because the manager was not accommodating what so ever. I have booked before with HI-express and never had this lousy of an experience.

Terrible Terrible. I had made reservation with prior payment. The front desk had very little idea and charged me again! The reservation doesn’t answer the call. The booking staff are pathetic to say the least. They have some good and some below par. They are not consistent. I would stay clear of them. Trust me! Don’t go with Holiday Inn in Aerocity New Delhi