I have just accidentally book on 11th… I have just accidentally book on 11th of June instead of 3rd June. Then I call to the counter then bounce me me another person and vise versa at the end they refers me up to eight peoples and some time coz of inconvenience they cuted my call at the result they told me you have to give penalty plus vat means your booking deposit gone and you be charged extra . To be honest don't waste your money and time to talk these Dougie hotel and staff. One of the worst hotel management I ever seen

We stayed in Concord HI-express We stayed in Concord, NC. We booked through an online booking agent. We did not know that there was any construction going on during our stay. I had to work online, this was an issue. When I spoke to the manager she was very flippant and said I could check out and book else where. No empathy what so ever. I would have thought she could have given me another place to work where it would be quieter and private. The breakfast was like going to your local school cafeteria. The food was not such that if you needed to not eat non dairy that it left you very little options. Making just plain eggs with an option of cheese and veggies, heating the food to a higher temperature, and replacing the old style coffee makers with the style that you can brew your own cup and add your own flavoring would be nicer. We went to breakfast and came back to our room to find in that short time period there were bugs on our beds, they were quick to have us switch our room. But there was NO monetary relief for our inconvenience. I would have thought either a refund or a certificate for future stays would have been nice. I am not sure where the bugs came from but it may have been due to the hole in the outside wall in the room. The toilet ran on its own and the fan in the bathroom was extremely loud as was the a/c unit. This made it hard to talk or sleep in the room(s). The young girl that worked the evening shift was very nice and did what she could do to help us, which was limited because the manager was not accommodating what so ever. I have booked before with HI-express and never had this lousy of an experience.

Clowns! Muppets! Holiday Inn Express Southampton West Booked 2 rooms for Tuesday night 1st of June at Holiday Inn Express Southampton West, all the Booking confirmations received by email, card details inserted. Arrived at the hotel, no rooms available. “Sorry we can’t do anything, try to find another hotel”. Shocking! Poor manager! Poor staff!

Good breakfast Had a good welcome from Karen. The breakfasts at this hotel are consistently good.

We stayed at the Holiday Inn in Miami… We stayed at the Holiday Inn in Miami Port of Miami and we where horrified when we entered the room. I'm never staying at a holiday Inn again. We paid 500.00 per night and it was moldy old crappy furniture we couldn't see out the windows as they had them blocked off. I guess they didn't want to see the roof with all there air conditioning units etc. Sad so Sad please people don't stay here, the lobby is beautiful till you go up the elevator and the door opens then your in the slums and I mean slums Stay away.