Cancelled our reservation without even… Cancelled our reservation without even informing us, I only found out when I tried logging into my booking. When I finally got through to them (after numerous phone calls and emails), they proceeded to lie about the flight still being scheduled to not issue a full refund. Absolutely do not use them. My PNR is S83WL5

YOU WILL BE ROBBED Every review on here about extorsion is true. My airline is providing refunds for flights cancelled last year due to COVID, but is telling customers to go through their booking agency. Skybooker is trying to charge me a $100 service fee to refund me (this amounts to 20% of my ticket price). They will not provide a clear justification for this charge and although I have been directed to their Terms & Conditions, there is no information for this type of situation. Just terrible. Avoid at all costs.

Just want my refund Booked a flight pre-covid. Got cancelled due to covid, have been asking for a refund for a while now and still nothing. Feels like they are just stalling / not communicating. They don't respond to emails, hot line doesn't work, several times on live chat they respond once or twice then ghost me. =( Edit: I received an email 2 weeks ago stating that they have refunded my roughly 62% of the original price. However, the funds have yet to reach my bank. I have try to contact them but, have not received any reply.

These guys are total crooks These guys are total crooks. I booked $10,188 in flights with them. I had to cancel the flights due to COVID and they agreed to refund $8,055 (after fees & penalties) but after 5 months they have only refunded $5,816. They stall, make excuses & lie again and again and refuse to refund the remaining $2.239. Now they won't even notify CSA that my flights were indeed cancelled so I can transfer my flight insurance coverage until June 2022. STAY AWAY !!!!

Disappointed with policy for cancelled flight. We booked an international trip for us and the flights were cancelled by the airline (not uncommon right now due to Corona virus travel restrictions). We were offered less than 65% if the cost as a refund. Skybooker policy is to keep all "fees" (which apparently are a large portion of the ticket cost). Really disappointed since I had friends book directly through an airline and all costs were refunded. Luckily, I purchased travel insurance so will use that to reimburse me for the remainder of the ticket cost...although that is not an easy process. We will not be using Skybooker again!