Cancelled our reservation without even… Cancelled our reservation without even informing us, I only found out when I tried logging into my booking. When I finally got through to them (after numerous phone calls and emails), they proceeded to lie about the flight still being scheduled to not issue a full refund. Absolutely do not use them. My PNR is S83WL5

Disappointed with policy for cancelled flight. We booked an international trip for us and the flights were cancelled by the airline (not uncommon right now due to Corona virus travel restrictions). We were offered less than 65% if the cost as a refund. Skybooker policy is to keep all "fees" (which apparently are a large portion of the ticket cost). Really disappointed since I had friends book directly through an airline and all costs were refunded. Luckily, I purchased travel insurance so will use that to reimburse me for the remainder of the ticket cost...although that is not an easy process. We will not be using Skybooker again!

Would not offer full refund during COVID Would not offer full refund during COVID even though the actual airlines was offering a full refund. Skybooker was requesting to get their "service fee" which was over $600. Beware of using them to book your flight with, they will not have your back if anything goes wrong. I will be letting everyone I know not to book using sky booker as they are completely unwilling to help

Canceled flights. Our original itinerary has been changed a couple of times. Our return flight has also been canceled. We are not even aware what our current itinerary flights are. As we ourselves have not canceled or requested a change in our flights we do not think it fair to receive only a partial refund. As a service is not being provided for us we do not see a reason why these service fees should be held. No one is aware of what future flight travel looks like so it is highly unfair to ask people to take a travel credit that are not comfortable with that option. Terrible and horrendous service.

DO NOT USE THIS SITE! YOU WILL BE RIPPED OFF! The flight we were booked on to Australia for Apr. 12 - 25 has been cancelled by Virgin Australia (as are all of their international flights until June 14). Virgin Australia said they are issuing refunds for all cancelled flights but because we booked through a third party we have to get our refund from the site we booked through, however, skybooker.com is refusing to refund our purchase. Unfortunately, it seems that we will have no choice but to seek legal action.