*Update* Compagnie did the extra miles and take iniative regard customer services. *Update* Well like some other i got some issue regarding my fly cancel due to covid 19. The first time i call the customer service said that they have problem with reimbursment and i cannot got one. But they take the décision and the iniatives after my call to work with the airline (air canada) to get my money back and the day after i got a call to say that i will get my money back minus a little fee (50$...a that point its very little considering the fact that they still have people to pay and still have and will work to help you) . So yeah...force to admit ticket are cheap and in the end they did what they have to do to make me satisfy as a customer and even make the extra miles by taking initiative even when times are hard for themself.

Would not offer full refund during COVID Would not offer full refund during COVID even though the actual airlines was offering a full refund. Skybooker was requesting to get their "service fee" which was over $600. Beware of using them to book your flight with, they will not have your back if anything goes wrong. I will be letting everyone I know not to book using sky booker as they are completely unwilling to help

Customer service lack of response cost me Yeah I have to echo the sentiments of most of these low reviews. I tried to rebook a flight since mine was also cancelled due to COVID and I was told I had to reach out directly with the flights I wanted. 8 days later the prices doubled and I had to pay over $400 out of pocket (WITH a $900 credit already) after I kept calling and "Max" was always somehow not there. Seriously you won't save that much, and if for some reason you need to cancel you will end up paying more.

Skybooker is a great asset to have Skybooker is a great asset to have, Agent John Smith called me to confirm flight details and even helped me change a reservation on the spot! Really appreciate the diligent work and attention to detail in his response! Great guy, great company! God bless

Canceled flights. Our original itinerary has been changed a couple of times. Our return flight has also been canceled. We are not even aware what our current itinerary flights are. As we ourselves have not canceled or requested a change in our flights we do not think it fair to receive only a partial refund. As a service is not being provided for us we do not see a reason why these service fees should be held. No one is aware of what future flight travel looks like so it is highly unfair to ask people to take a travel credit that are not comfortable with that option. Terrible and horrendous service.