Terrible group Terrible group! I had a confirmed booking but wasn't on the Delta roster. Bansal "customer service" gave me three different stories, offered me other very expensive flight options, and hung up on me three different times before giving me the truth. I missed my friends wedding. They offered $75 off a future flight through them. Please don't let them ruin your plans.

Scam Agency It is not a travel agency it is a scam agency. You call the airline and don't know how you get connected with these scamsters. They pretend to be the airline but actually are all a bunch of scammers. They rob you off a hefty amount and play with your emotions. When you look up for the actual ticket cost of the airline you will be shocked to see how much they have robbed you and when you try call them and explain the same they start behaving disrespectfully and never refund you your money. Be aware of these bunch of scammers and I don't know how the government doesn't ban such type of fraudsters.

recommended- they get things done We accidently used Bansal Travels (same as many other users have experienced, their phone number showed up top at the Google search when I searched for UA). We needed to reschedule a super expensive International flight next morning due to unexpected Covid situation, and Bansal helped us to resolve it at a reasonable fee when UA told us there was nothing they can do. We were very worried when seeing the reviews online but already paid at that time so only can hope for the best. It turns out working pretty well.

Amazing services!! Bansal Travels is an excellent travel partner I have used this platform for multiple ticket bookings. The company really has a customer-centric approach as they helped me in fulfilling all my requests. They did everything in their power to help me in making the changes in my flight tickets. The team was really helpful as they went above and beyond to fix the problems. Also, I highly recommend choosing Bansal Travels as your travel partner for your next ticket booking for traveling.

Russel Miller is the best Russel Miller is the best customer service person I’ve ever dealt with. He really went above and beyond in helping me with my situation and brightened my day. Very grateful he answered the call and I can only assume the rest of Basal would be as accommodating. Such a wonderful experience!