I’m seeing a lot of “This is a scam!”… I’m seeing a lot of “This is a scam!” reviews and a lot of 5 stars as well. But nothing in between, which in itself was suspicious to me. I’m not sure what the scam experiences were with these customers, but my experience was very good. They were a little slow to get me a confirmation number, but it was explained that it was because this happens when dealing with third parties. Okay fine. Bottom line is I got two tickets for a flight across the country and back for cheaper than the major discount web sites, on very short notice at that. Courteous customer service as well. So overall, quite happy with my experience with this business.

Seat Changes Service was OUTSTANDING. AUSTIN SMITH Helped when no other one would... I'm so very grateful for your service. I can now enjoy my vacation from window view.... Excellent Service! Sincerely Thank you.

Russel Miller is the best Russel Miller is the best customer service person I’ve ever dealt with. He really went above and beyond in helping me with my situation and brightened my day. Very grateful he answered the call and I can only assume the rest of Basal would be as accommodating. Such a wonderful experience!

They are THEIVES and SCAMMERS (a bunch… They are THEIVES and SCAMMERS (a bunch of Indian Dhoties who scam people) STAY AWAY FROM THEM... They will use different English names, but their accent is clearly Indian and they will fool you. After some time their phone won't be reachable. INDIAN THEIVES!

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