Amazing Customer Service, cannot recommend enough. Our family have just returned from our 10 night stay in New York and we booked using NewYork Stay web site. We just wan to tell others of the customer service we received from them, their Melissa went above and beyond the call of duty . From the moment we contacted them we were treated to an amazing personal service. All our mails were replied to instantly and Melissa calle dus several times to update us on the property we had booked . We cannot recommend her and New York stay enough.

Great personal service! It was easy to get in contact, with NewYorkStay, both by phone and email. Workes fine with payment, keys, everything. The apartment was totally ok. NewYorkStay were the only ones that could offer us a three room apt for a week w short notice, didn't find anything on airbnb, craigslist et cetera. Only reason I don't give five star is the fact that renting short term is illegal in NYC, and therefore the whole business is a bit strange. We had a visit by the police, a bit scary, but they let us stay.

Amazing - what a great way to spend a week in NYC Having the freedom of your own place is a great feeling when exploring New York. It was our first time to the city and after a week of visiting all the sites we didn't want to leave. The staff at NewYorkStay also made our life much eaiser. I was worried that we wouldn't have the same access to tourist info by being in an apartment but the online help system meant that advice was literally one click away. Melissa gave us some fantasitc advice about things to do and places to eat. In fact, her recommendation for a lunch spot was easily the best lunch we had while in NY. Absolutely thrilled with this service and I know that if I ever return to New York I will be using NewYorkStay to find my accommodation!

Can take a reservation but can't keep it.... After hours of searching the internet for places to stay in New York for 10 nights from 29/12/17 to 7/1/2018 l found an apartment in east 65th street and booked through New York stay who at the time seemed professional and the payment for the 10 nights was fully paid upfront, so this was now a paid and confirmed reservation. On advising them of our flight details well in advance they could not give me any check in details and asked if we could check in between 11am and 12pm and said they would provide me with these 24 hours prior. Still 24 hours before no check in details were provided other than call someone called Fabio when we arrived at jfk airport. Arriving at JFK airport l call Fabio to let him know we arrived at should be at the apartment by 12pm, he said no problem just call me when you are 5 minutes away, so I call and no answer. We arrive at the apartment a family of four with 5 suitcases and it's -11 degrees, absolutely freezing and Fabio is not there to greet us and let us in. I call Fabio and he answers and says he can't get to us for another couple of hours and we have to wait for him. I was annoyed and found this very unprofessional as you can't leave guests in the cold and fail in advance to give check in details despite numerous emails to New York stay and calling in advance. When Fabio finally arrives and because I was so annoyed, he cancels the reservation and we have nowhere to stay, an absolute nightmare, merely because this incompetent and unprofessional organisation could not provide any check in details. I would never book with them and warn people not to as I was concerned it was all a scam and then it took weeks and numerous emails to get my money back. No one needs this stress when travelling!!

Great Loft Apartment in SOHO (Little Italy) Staying in this beautiful apartment in a great location made our stay in NYC very special. The apartment is big, clean and extremely conveniently located. The owner, Larry met us and was very helpful explaining the area to us. When we come back to NYC this is where we will stay again.