Absolutely Amazing Support I wanted to leave a quick review regarding my recent trip with NewYorkStay, to say the least, they are probably the best travel accomodation service ever. They responded to all my questions extremely fast with exetremely helpful and professional responses. When we got there we met with the apartment keeper who showed us around and gave us a mini tour of the surrounding area, she was extremely friendly and told us all the local bars and restraunts and fun places for us to visit! It was amazing. The apartment was just lovely too, extremely well kept and clean and tidy. Highly recommended!

Best way to stay in NYC We used NewYorkStay our first time in NYC a few years ago and had a great time despite a couple of glitches at the beginning (apartment unavailable the night we arrived; very hard to contact the landlord etc). This time it couldn't have gone more smoothly and the landlord left helpful notes and tips for the area, etc. It's so much more fun than staying in an overpriced hotel.

Can take a reservation but can't keep it.... After hours of searching the internet for places to stay in New York for 10 nights from 29/12/17 to 7/1/2018 l found an apartment in east 65th street and booked through New York stay who at the time seemed professional and the payment for the 10 nights was fully paid upfront, so this was now a paid and confirmed reservation. On advising them of our flight details well in advance they could not give me any check in details and asked if we could check in between 11am and 12pm and said they would provide me with these 24 hours prior. Still 24 hours before no check in details were provided other than call someone called Fabio when we arrived at jfk airport. Arriving at JFK airport l call Fabio to let him know we arrived at should be at the apartment by 12pm, he said no problem just call me when you are 5 minutes away, so I call and no answer. We arrive at the apartment a family of four with 5 suitcases and it's -11 degrees, absolutely freezing and Fabio is not there to greet us and let us in. I call Fabio and he answers and says he can't get to us for another couple of hours and we have to wait for him. I was annoyed and found this very unprofessional as you can't leave guests in the cold and fail in advance to give check in details despite numerous emails to New York stay and calling in advance. When Fabio finally arrives and because I was so annoyed, he cancels the reservation and we have nowhere to stay, an absolute nightmare, merely because this incompetent and unprofessional organisation could not provide any check in details. I would never book with them and warn people not to as I was concerned it was all a scam and then it took weeks and numerous emails to get my money back. No one needs this stress when travelling!!

Price rises and poor service - DO NOT BOOK THROUGH NEW YORK STAYS My family and I were planning to travel from Australia to New York city and stay for 10-12 days. We made a booking through New York stay about 9 months prior to travel. We made an instant booking and paid our deposit of a bit more than $1000. At that point the price of the apartment was raised by circa $900USD for the length of the stay. With a non-refundable deposit there was little options for us. We could either pay more for the apartment we had spent hours researching or we could downgrade. About 4 months before travel we finally locked in our flights and at that point wanted to change our booking from 13 nights to 12 nights. New York Stay advised that would be fine but we would still have to pay the full amount. So four months before travelling and with a reduction from 13 to 12 nights - still pay the same amount. This means that in effect the price went up again by $700USD. So since booking and paying our non-refundable deposit the accommodation had increased in price by a total of $1700USD. At this point we decided to cancel our reservation and forfeit our $1000USD deposit. With little confidence the price would not rise again and the ongoing traumatic experience of dealing with this service provider - it's just not worth ruining your holiday. There are lots of ways to book accommodation in NYC. I strongly suggest to NOT BOOK WITH NEW YORK STAYS

Great personal service! It was easy to get in contact, with NewYorkStay, both by phone and email. Workes fine with payment, keys, everything. The apartment was totally ok. NewYorkStay were the only ones that could offer us a three room apt for a week w short notice, didn't find anything on airbnb, craigslist et cetera. Only reason I don't give five star is the fact that renting short term is illegal in NYC, and therefore the whole business is a bit strange. We had a visit by the police, a bit scary, but they let us stay.