Very impressed with professional handling of the situation We were very happy with NewYorkStay.com's handling of every inquiry we made regarding our stay in new York. The accommodation was great and even though there was a problem, their professional handling of the situation ensured that it was rectified in a timely manner. Just the fact that we were able to contact them and get a response so quickly was comforting. I have highly recommended NewYorkStay.com to many of my colleagues.

Amazing Customer Service, cannot recommend enough. Our family have just returned from our 10 night stay in New York and we booked using NewYork Stay web site. We just wan to tell others of the customer service we received from them, their Melissa went above and beyond the call of duty . From the moment we contacted them we were treated to an amazing personal service. All our mails were replied to instantly and Melissa calle dus several times to update us on the property we had booked . We cannot recommend her and New York stay enough.

An easy process with great communication Booking from Overseas can be a little nervy but NewYorkStay were fantastic with wonderful communication between them, the owner and myself. The place we stayed was amazing and we will definitely be staying there again when we come back in the near future. This is a brilliant service and easy to search for many different properties in New York City. I would highly recommend this company.

Absolutely Amazing Support I wanted to leave a quick review regarding my recent trip with NewYorkStay, to say the least, they are probably the best travel accomodation service ever. They responded to all my questions extremely fast with exetremely helpful and professional responses. When we got there we met with the apartment keeper who showed us around and gave us a mini tour of the surrounding area, she was extremely friendly and told us all the local bars and restraunts and fun places for us to visit! It was amazing. The apartment was just lovely too, extremely well kept and clean and tidy. Highly recommended!

Can take a reservation but can't keep it.... After hours of searching the internet for places to stay in New York for 10 nights from 29/12/17 to 7/1/2018 l found an apartment in east 65th street and booked through New York stay who at the time seemed professional and the payment for the 10 nights was fully paid upfront, so this was now a paid and confirmed reservation. On advising them of our flight details well in advance they could not give me any check in details and asked if we could check in between 11am and 12pm and said they would provide me with these 24 hours prior. Still 24 hours before no check in details were provided other than call someone called Fabio when we arrived at jfk airport. Arriving at JFK airport l call Fabio to let him know we arrived at should be at the apartment by 12pm, he said no problem just call me when you are 5 minutes away, so I call and no answer. We arrive at the apartment a family of four with 5 suitcases and it's -11 degrees, absolutely freezing and Fabio is not there to greet us and let us in. I call Fabio and he answers and says he can't get to us for another couple of hours and we have to wait for him. I was annoyed and found this very unprofessional as you can't leave guests in the cold and fail in advance to give check in details despite numerous emails to New York stay and calling in advance. When Fabio finally arrives and because I was so annoyed, he cancels the reservation and we have nowhere to stay, an absolute nightmare, merely because this incompetent and unprofessional organisation could not provide any check in details. I would never book with them and warn people not to as I was concerned it was all a scam and then it took weeks and numerous emails to get my money back. No one needs this stress when travelling!!