I don’t even think a 1 star is low… I don’t even think a 1 star is low enough! We booked a trip for 9 people and had to change destinations. While changing destinations one of our party’s name got changed wrongly. It has been a month long struggle our flight is tomorrow and it has not been corrected. One email stating it would be corrected 7 day before flight. Now I am on hold again with a nice lady who doesn’t have any power to do anything to help, you can’t get to anyone who can do anything. If they resolve everything and refunded our money I WOULD NOT EVERY use this sight again!

Great site to book a beach vacation Great site to book a beach vacation. It has resorts all over the world and is really easy to use. Cool experiences too.

Beach bound under duress. Please see previous reviews regarding my experience with BeachBound. I emailed Socialteam as per their comment posted to my review. At the last minute, they were very competent at fixing the problem I had been working on for a month. Very nice finally. However, upon arriving at Cabo San Lucas Airport, the inclusive private transportation to and from the hotel indicated on the provided confirmation papers by BeachBound was nowhere to be found. No information was provided about who, when, or where it could be obtained. I had no phone service so I could not call BeachBound so we had to secure our own transportation. The hotel could not provide any information about it either and promised to contact BeachBound to clarify but never did. We are not pleased with the whole experience.

Follow up from October 28th, 2022. Regarding my post from October 28th. I received an email from BeachBound November 15th advising me to check my itinerary because the reservation was nearing. I responded with an email advising the itinerary (airline tickets) was still in error regarding not only the names on the ticket reservation but also that they were now listing 3 passengers for two tickets. I asked them to correct the names of the two passengers. I received no response. On October 22nd my spouse contacted United Airlines again and was again referred to Beach Bound. I called Beach Bound for the 3rd time and talked to a very pleasant (as always) man who indicated he wanted to help but ultimately told me he was able to do nothing to change what was listed on the tickets. He could not even provide me with verification for United Airlines stating that I have repeatedly appealed to them to fix the error so I would be better able to present my case when and if UA objects to the name discrepancy. He said he could not and repeatedly assured me that everything was going to work despite my name being stated in error.

Worst customer service Ever! Worst customer service I’ve ever experienced. Do not book with this company! We booked a family vacation for 9, you can only have 8 people on one booking, so had to complete two separate bookings. On one, we could only select basic economy for the flight. We had to change our destination and BeachBound could not assist. We could cancel or change destinations and forfeit the entire money paid. A representative told us if we canceled then rebooked within 7 days, we would get the $100 penalty fee back for 4 people PLUS $200 airline penalty for 4. We followed these directions and rebooked the next day. When inquiring about the $1200 in penalty credit, we were then told we would not get anything as we did a change in destination. After explaining the directions given, I was told they would review the call and get back to me. That was6 days ago, no response! Reviewed our new booking and found the agent entered my last name for my future son in law, called to correct the last name - Again, they can do nothing. Explained the agent verified the spelling of first and middle names, but as he could not pronounce my last name, just added it in. This place is a total ripoff!