Great trip with no problems!!! Awesome!!! We had a great trip to Sint Maarteen a few weeks ago using Beach Bound! Everything went great with the travel details and the timing of the flights was perfect! We had one little issue with the AI hotel and it was corrected within a few hours to great satisfaction! I would definitely use Bech Bound again!!!!

Horrible company run far Horrible company run far! Tried to make my reservation online got to the payment and put in all my information only for an error message to come back, tried 6 more times to do this and it kept saying technical error please try again. So finally I gave up and called. In the mean time of waiting I checked my bank only to find out they had taken the money each time but I never got a reservation number so they are now claiming they don't have my money and I have until 5 pm today to pay again or my trip will be canceled. I don't have the money to pay again they have left me without a penny in my account that I can't get back from either the bank or them until I file a dispute. This is absolutely horrible I have waited 10 years for this trip and now I have to deal with this. I'm beyond upset and it's nobodys fault they blame the whole thing on me and all they keep asking for is my new payment information to make sure I don't lose trip. Really how is one supposed to come up with $20,000 plus in 1 day to book 1 vacation you already robbed me 1 time today! Stay far away from this company don't do it it is also affiliated with Apple vacation which I didn't know until it was to late and they have horrible reviews too.

Overcharging and under delivering … Bunch of false promises when I booked my vacation. We didn’t noticed until we took our trip that they overcharged us for the flight and the crappy hotel room. Donot use them. The hotel room was on the poor old side of the hotel, overcharged us to provide special seat which was not happening. She charged so much for the hotel and the flight. Everyone was shocked about how we paid for a crappy room and return flight. They lost a good customer. They compromised the delivery of service and charged more than others.

Do not book through this company Do not book through this company! I have had a horrible experience with them. I haven't even gotten on the plane for my vacation yet, and it is already a nightmare, which has me fearful of what is to come. Last month I booked my daughter's senior trip through BeachBound. I spent a good bit of time selecting flights and seats on flights, including upcharges for premium and economy plus seats that increased the total of the trip nearly $1k. Last week I checked the flights through United and there were no seats selections whatsoever. I called United and they referred me back to Beach Bound. I've called three times now, chatted once and emailed once. I never received a response to my chat request or email. The only response I get is the system does not show the seat selections. I selected seats and paid for them. I've been placed on hold for hours at a time. I've asked to speak to supervisors and been hung up on three times. I'm currenly on hold now and have been so for almost two hours. The agents are not knowledgeable and do not provide any meaningful assistance. They give you the run around for hours and there's never a supervisor to take the call. I have asked for corporate information so that I might can reach someone who can actual assist me, and they refused to disclose that information. I have now had to reselect and repurchase seats, which costs me another $1k. It appears fraudulent to have a customer pay for seat selection, pocket the money, and then not forward the seat selections to the airline, forcing the customer to reselect and repay for seats that have already been paid for. I thought the company was reputable based on the Today show endorsement on their website, but clearly it is not. This is the worst customer service I have dealt with in a very long time. The company has not acted in good faith. Do not book through them! You will regret. I do!

The customer service has been so… The customer service has been so helpful as we planned our upcoming trip to Montego Bay. Everything has been so simple and efficient. I am looking forward to my upcoming trip.