** Misleading Information and Bad… ** Misleading Information and Bad Customer Service ** Don't buy a Sightseeing Pass as it could ruin your vacation days and planning esp if you are with family. Their site is full of misleading information and customer service is horrible. Post-cruise we planned to spend two nights in Miami with a specific plan to visit 4 attractions, so we bought a 4-attractions Flex pass for 3 adults and 1 child costing us $400+ Big Bus Night Tour: We went there and the bus driver told us the QR code was only for the day tour. I called customer service, they said the pass is only for the day tour. I told the agent the website clearly says you could either choose a day or night tour. Instead of apologizing for misleading information and ruining our precious evening time in Miami, the agent was rude and said we couldn't get a refund, and advised us to visit other attractions. Really? we bought a Flex Pass so we could visit specific attractions and not just any attractions. They ruined our precious evening and cost us $60+ for the taxi on top of non-usable $400+ passes for this attraction. Here are the specific words from their site and app: "Sightseeing DAY Pass and FLEX Pass holders can choose EITHER the Big Bus Classic Hop-on Hop-off Miami Tour OR the Big Bus Panoramic Night Tour."

Efficient How to do - in our case NY in a day. With The Sightseeing Pass. The choice of routes are sufficient, the running hours are pleasant and once you have acquired an eye for the stops ( not very clear amidst all other signs) easy to hop on and off. The buses are a tad old and scruffy, one broke down on us and another had a de-faulty announcement system, however the enthusiasm and knowledge of the drivers makes up for that easily. Best way to get a feel of the place and best activity for a first impression.

Run away ! We are sold a pass with a list of attractions that disappear during our stay... We arrive more than one hour before the departure of a boat for the most interesting cruise, and we are told that there is no more place. They tell you that you can use the hop-on hop-off bus every day that you use the day-pass, and on the spot, they tell you that it is not possible, only once, because the company was taken over by another one or whatever (which does not interest us). Promises were not kept, and no compensation was offered...run away!

NO REFUND EVEN THOUGH I PURCHASED INSURANCE !! :-( I Bought 3 flexi sightseeing passes for New York to save money We were so busy with places to see that we only used 4 out of the 7 passes . I also purchased the insurance just incase i didn't use all my passes . I have been emailing them now for over two weeks but no response from any of my emails . Looks like i will not get a refund as i originally thought based on purchasing the insurance. The telephone number is only any good if you live in the USA anywhere else in the world you cannot get in contact with them via the phone . Based on my experience with no communication and reading other reviews too i wouldnt even give it 1 star ...

DO NOT PURCHASE AVOID AT ALL COSTS!!! I paid for two passes for 4 days that amounted to four hundred and twenty-seven Great british pounds (539.60 USD). I had the passes on my phone account then the day that i get to new York and tried to use it and it didn't work. After numerous emails I received my passes, no apologies or anything to compensate for the two days not able to do anything!! They are not replying to my emails and i would avoid at all costs!!!