ATTN: protect your hard earned money and fly emirates Absolutely shocking service ! When you ask for them to deal with anything other than a sale they have no idea what to do or say. They did not advocate for me with the airline the way a travel agent should. Instead became rude to me. Protect your money and use someone else. Attached is an email from Singapore stating that once I send “proof” through that an unexpected error occurred during the booking process they would issue me a cancellation/ refund. They still won’t tell me exactly what is considered “proof” It also states “the passenger should review the flight once I receive the confirmation number otherwise I can request cancellation or refund” I can only receive a confirmation number after I have booked. So as soon as I received this confirmation number I tried to correct the error and no one is telling me still what is considered “proof“

The worst business class seat The worst business class seat, cannot lie horizontal like other airline business class seats, had to sleep in an uncomfortable diagonal position and this is not we paid for or expected. Don't waste your time in flying Singapore airline business class, not worth the money, fly Qatar, Emirates, JAL etc.

Totally disappointed Totally disappointed! Nobody from the airline is assisting, updating and providing the passengers the information we needes. We were just thrown here without food and accommodation. Avoid this airline

WORST AIRLINE!! RUBBISH SERVICE WORST AIRLINE!!! Cost me money for their incompetence as an airline. Been making a complaint to be told by the rude staff they won’t speak to anyone on the phone and all done by email. Won’t just pick up the phone and actually provide customer care. The plane was old, dirty and not what I expected. EASY JET provides a better service. Shocking company. Make sure to avoid.

Follow up with left-behind cabin baggage was excellent Flew into Changi from Milan. Granddaughter left her iPad in seat pocket at Changi, by the time we realised we were already boarding the Melb fight. Contacted SATA from Melbourne via the online enquiry form then followed up with a number of emails. So a fair bit of faffing around over a few weeks but the end result was that they delivered the iPad to the Singapore Airlines office at Melbourne airport at no cost to us.