Please upgrade your website - you are losing business ! Please upgrade your website - it is completely useless when prompts don't work and information which is entered does not register. You are left sitting in a page that does not process anything and does not let you proceed in the reservation process. You are losing online business. I have attempted several times to book flights on the Singapore Airlines website to be told that my password is invalid, but it does not allow me to reset it. Does Singapore Airlines no longer want loyal customers ? I ended up booking with other airlines on more than one or two or three occasions. Very disappointing !

Terrible inflight facilities Terrible seat, bought a ticket due to the inflight entertainment and good food, but ended up with neither. SQ193 was basically a budget airplane.

Great help from Miko, Rahmad and Vicky In the afternoon of Tuesday 9 January me and my family travelled from Medan to Singapore. Due to circumstances we had to reschedule the flight for a family member. We had great help from Miko, Rhamad and Vicky of Singapore Airlines and everything was arranged that we could travel with our whole family united. We are very thankful to the people of Singapore Airlines and Miko, Rhamad and Vicky especially. Best regards Prof dr Peter van der Kraan ( The Netherlands)

Responded within 24 hours with all of the information I have flown Singapore Airlines a couple of times and never had a problem (that they could control anyway). Their in-flight service is excellent. I required some information so that my carrier's loyalty program (which partner with Singapore) could credit me with loyalty points. I sent an email to Singapore Airlines general enquiries through their website yesterday, and a customer service operator called me today, verified my details and then provided everything I needed. Although it was my fault that I had not kept a copy of my paperwork, they were nothing but polite and helpful.

Ground staff at airport My parents Travel to India through Singapore airline they have paid for wheel chair service. But when they reached Singapore they have refused to provide a wheel chair.My dad is on medication he hardly walk that why I booked a wheel chair service. Fortunately other passangers help them and assist him to the gate. Singapore airport ground staff attitude is really bad towards people who don’t speak the same language and doesn’t know how to treat passangers they need to do their job properly not just take the passangers money and put in their pocket.