Follow up with left-behind cabin baggage was excellent Flew into Changi from Milan. Granddaughter left her iPad in seat pocket at Changi, by the time we realised we were already boarding the Melb fight. Contacted SATA from Melbourne via the online enquiry form then followed up with a number of emails. So a fair bit of faffing around over a few weeks but the end result was that they delivered the iPad to the Singapore Airlines office at Melbourne airport at no cost to us.

WORST AIRLINE!! RUBBISH SERVICE WORST AIRLINE!!! Cost me money for their incompetence as an airline. Been making a complaint to be told by the rude staff they won’t speak to anyone on the phone and all done by email. Won’t just pick up the phone and actually provide customer care. The plane was old, dirty and not what I expected. EASY JET provides a better service. Shocking company. Make sure to avoid.

ATTN: protect your hard earned money and fly emirates Absolutely shocking service ! When you ask for them to deal with anything other than a sale they have no idea what to do or say. They did not advocate for me with the airline the way a travel agent should. Instead became rude to me. Protect your money and use someone else. Attached is an email from Singapore stating that once I send “proof” through that an unexpected error occurred during the booking process they would issue me a cancellation/ refund. They still won’t tell me exactly what is considered “proof” It also states “the passenger should review the flight once I receive the confirmation number otherwise I can request cancellation or refund” I can only receive a confirmation number after I have booked. So as soon as I received this confirmation number I tried to correct the error and no one is telling me still what is considered “proof“

Horrendous customer service I went to write this review thinking my review will make no dent in a 5 star rating of this fantastic company. And turns out my 1 star review is a drop in the ocean of terrible reviews. Flight cancelled - follow up a couple of hours later rebooking us on a terrible flight option. (We are flying with 2 children and certain options of 7 am flight with another stopover are just not worth it when you are trying to have a holiday). We were offered a partial refund which we were about to take but said we would call back and after calling back 30 mins later we were told partial refund wasn’t available anymore - only full refund which we didn’t want because we wanted our flight back to stay the same. We lost a night in the hotel at this point and there was zero attempt to find a solution or make it better. Only after saying we will be speaking to a manager and an hour on hold they conceded we could keep the return flight. It might be a great airline if you are flying first class when your company is clearly overpaying for caviar and champagne but in the core it’s a crappy airline as any low cost without the low cost.

Especially from singapore to kathmandu… Especially from singapore to kathmandu nepal ,they really need to upgrade the facilities such as atleast an infotainment system. It feels like 4 days just to travel 4 hrs flight Plzz do something.