Their Customer Service for special assistance is terrible Contacted their customer service for special assistance using the online form. Really unhelpful & standard responses. I don't think they have qualified people to address these needs so why have the form?

Follow up with left-behind cabin baggage was excellent Flew into Changi from Milan. Granddaughter left her iPad in seat pocket at Changi, by the time we realised we were already boarding the Melb fight. Contacted SATA from Melbourne via the online enquiry form then followed up with a number of emails. So a fair bit of faffing around over a few weeks but the end result was that they delivered the iPad to the Singapore Airlines office at Melbourne airport at no cost to us.

We booked our flights a full 9 months… We booked our flights a full 9 months in advance and paid well over $11,000 for a trip in 2 weeks time. we then booked our trip around the flights. Over the past 2 months they changed our flights over 6 times resulting in over 15 hours of stop overs and delays, making the trip almost 32 hours long. We booked through flight centre and paid the extra to be able to cancel the flights. Now we're having to fight tooth and nail just to get a response let alone our money back. We're now at the unenvious point of paying for litigation to reclaim our funds that they have had for 9 months to use as they wish. I have flown well over 30 times with this airline and our business and family hundreds of times but this is the end of our relationship and we will never fly or recommend them again. Such poor integrity.

Great help from Miko, Rahmad and Vicky In the afternoon of Tuesday 9 January me and my family travelled from Medan to Singapore. Due to circumstances we had to reschedule the flight for a family member. We had great help from Miko, Rhamad and Vicky of Singapore Airlines and everything was arranged that we could travel with our whole family united. We are very thankful to the people of Singapore Airlines and Miko, Rhamad and Vicky especially. Best regards Prof dr Peter van der Kraan ( The Netherlands)

Totally disappointed Totally disappointed! Nobody from the airline is assisting, updating and providing the passengers the information we needes. We were just thrown here without food and accommodation. Avoid this airline