Useless customer care Their customer care is absolutely useless. My husband tried adding his frequent flyer number to the flight booking. But they won't allow it because his name "doesn't match". This is because his first name and middle name hasn't got a space on the flight ticket which is correct! I have purchased flight ticket via an agency. They wouldn't add my frequent flyer number on the booking as I will need to do it via agency. Just a lot of excuses to try and avoid work and make it difficult for the customers!

Ground staff at airport My parents Travel to India through Singapore airline they have paid for wheel chair service. But when they reached Singapore they have refused to provide a wheel chair.My dad is on medication he hardly walk that why I booked a wheel chair service. Fortunately other passangers help them and assist him to the gate. Singapore airport ground staff attitude is really bad towards people who don’t speak the same language and doesn’t know how to treat passangers they need to do their job properly not just take the passangers money and put in their pocket.

Cancelled our connecting flight without… Cancelled our connecting flight without notice, customer service non response - unable to make any claims online as they only have their insurance company Allianz contact. Had to purchase another flight. We feel cheated and are now on debt having to book another flight. Still no response to date, we just have an email saying our return flight was cancelled. Left stranded.

Great help from Miko, Rahmad and Vicky In the afternoon of Tuesday 9 January me and my family travelled from Medan to Singapore. Due to circumstances we had to reschedule the flight for a family member. We had great help from Miko, Rhamad and Vicky of Singapore Airlines and everything was arranged that we could travel with our whole family united. We are very thankful to the people of Singapore Airlines and Miko, Rhamad and Vicky especially. Best regards Prof dr Peter van der Kraan ( The Netherlands)

Follow up with left-behind cabin baggage was excellent Flew into Changi from Milan. Granddaughter left her iPad in seat pocket at Changi, by the time we realised we were already boarding the Melb fight. Contacted SATA from Melbourne via the online enquiry form then followed up with a number of emails. So a fair bit of faffing around over a few weeks but the end result was that they delivered the iPad to the Singapore Airlines office at Melbourne airport at no cost to us.