Their Customer Service for special assistance is terrible Contacted their customer service for special assistance using the online form. Really unhelpful & standard responses. I don't think they have qualified people to address these needs so why have the form?

Responded within 24 hours with all of the information I have flown Singapore Airlines a couple of times and never had a problem (that they could control anyway). Their in-flight service is excellent. I required some information so that my carrier's loyalty program (which partner with Singapore) could credit me with loyalty points. I sent an email to Singapore Airlines general enquiries through their website yesterday, and a customer service operator called me today, verified my details and then provided everything I needed. Although it was my fault that I had not kept a copy of my paperwork, they were nothing but polite and helpful.

Flight cancelled whilst trying to find… Flight cancelled whilst trying to find bag drop in T2 at Heathrow.There then ensued total chaos, with passengers shepherded into what can only be described as a holding pen. Literally nothing happened for hours, we were standing by a lady in her eighties that was visibly struggling. We had to point this is out to a SIA rep. The handling of the delay was truly incompetent. SIA shouldn’t be operating large aircraft if they can’t do better than this utter shambles. Now booked on another flight 2 days later, with our 12year old daughter separated by 8 rows of seats. She is absolutely petrified. Ryanair do a better job than this. There are other flights available much sooner but obviously will incur SIA some cost. What a cheap nasty airline this is. I am truly shocked at how poorly SIA have dealt with this situation, woeful in every respect. I honestly think, actually I honestly know, SIA doesn’t actually care one jot. They’re not alone most airlines are the same, it’s just the total hypocrisy of trying to portray themselves as some kind of elite 5 star airline when in fact nothing could be further from the truth.

Horrendous customer service I went to write this review thinking my review will make no dent in a 5 star rating of this fantastic company. And turns out my 1 star review is a drop in the ocean of terrible reviews. Flight cancelled - follow up a couple of hours later rebooking us on a terrible flight option. (We are flying with 2 children and certain options of 7 am flight with another stopover are just not worth it when you are trying to have a holiday). We were offered a partial refund which we were about to take but said we would call back and after calling back 30 mins later we were told partial refund wasn’t available anymore - only full refund which we didn’t want because we wanted our flight back to stay the same. We lost a night in the hotel at this point and there was zero attempt to find a solution or make it better. Only after saying we will be speaking to a manager and an hour on hold they conceded we could keep the return flight. It might be a great airline if you are flying first class when your company is clearly overpaying for caviar and champagne but in the core it’s a crappy airline as any low cost without the low cost.

Terrible inflight facilities Terrible seat, bought a ticket due to the inflight entertainment and good food, but ended up with neither. SQ193 was basically a budget airplane.