We booked our flights a full 9 months… We booked our flights a full 9 months in advance and paid well over $11,000 for a trip in 2 weeks time. we then booked our trip around the flights. Over the past 2 months they changed our flights over 6 times resulting in over 15 hours of stop overs and delays, making the trip almost 32 hours long. We booked through flight centre and paid the extra to be able to cancel the flights. Now we're having to fight tooth and nail just to get a response let alone our money back. We're now at the unenvious point of paying for litigation to reclaim our funds that they have had for 9 months to use as they wish. I have flown well over 30 times with this airline and our business and family hundreds of times but this is the end of our relationship and we will never fly or recommend them again. Such poor integrity.

Totally disappointed Totally disappointed! Nobody from the airline is assisting, updating and providing the passengers the information we needes. We were just thrown here without food and accommodation. Avoid this airline

Flight cancelled whilst trying to find… Flight cancelled whilst trying to find bag drop in T2 at Heathrow.There then ensued total chaos, with passengers shepherded into what can only be described as a holding pen. Literally nothing happened for hours, we were standing by a lady in her eighties that was visibly struggling. We had to point this is out to a SIA rep. The handling of the delay was truly incompetent. SIA shouldn’t be operating large aircraft if they can’t do better than this utter shambles. Now booked on another flight 2 days later, with our 12year old daughter separated by 8 rows of seats. She is absolutely petrified. Ryanair do a better job than this. There are other flights available much sooner but obviously will incur SIA some cost. What a cheap nasty airline this is. I am truly shocked at how poorly SIA have dealt with this situation, woeful in every respect. I honestly think, actually I honestly know, SIA doesn’t actually care one jot. They’re not alone most airlines are the same, it’s just the total hypocrisy of trying to portray themselves as some kind of elite 5 star airline when in fact nothing could be further from the truth.

Cancelled our connecting flight without… Cancelled our connecting flight without notice, customer service non response - unable to make any claims online as they only have their insurance company Allianz contact. Had to purchase another flight. We feel cheated and are now on debt having to book another flight. Still no response to date, we just have an email saying our return flight was cancelled. Left stranded.

Their Customer Service for special assistance is terrible Contacted their customer service for special assistance using the online form. Really unhelpful & standard responses. I don't think they have qualified people to address these needs so why have the form?