I booked my flight to Denpasar I booked my flight to Denpasar, nine months ago. I booked my usual seat. fast forward to the trip Singapore Airways took my seat away and give it to a family on standby with a child because they said they needed a bassinet and then they never used it. I booked a seat because I have a knee problem and now I have to spend three weeks in Bali with a bad knee. The apology was this a credit at being tea leaf for a coffee. Singapore airways have changed from quality to quantity and they obviously and they don’t care.

Terrible inflight facilities Terrible seat, bought a ticket due to the inflight entertainment and good food, but ended up with neither. SQ193 was basically a budget airplane.

Responded within 24 hours with all of the information I have flown Singapore Airlines a couple of times and never had a problem (that they could control anyway). Their in-flight service is excellent. I required some information so that my carrier's loyalty program (which partner with Singapore) could credit me with loyalty points. I sent an email to Singapore Airlines general enquiries through their website yesterday, and a customer service operator called me today, verified my details and then provided everything I needed. Although it was my fault that I had not kept a copy of my paperwork, they were nothing but polite and helpful.

ATTN: protect your hard earned money and fly emirates Absolutely shocking service ! When you ask for them to deal with anything other than a sale they have no idea what to do or say. They did not advocate for me with the airline the way a travel agent should. Instead became rude to me. Protect your money and use someone else. Attached is an email from Singapore stating that once I send “proof” through that an unexpected error occurred during the booking process they would issue me a cancellation/ refund. They still won’t tell me exactly what is considered “proof” It also states “the passenger should review the flight once I receive the confirmation number otherwise I can request cancellation or refund” I can only receive a confirmation number after I have booked. So as soon as I received this confirmation number I tried to correct the error and no one is telling me still what is considered “proof“

WORST AIRLINE!! RUBBISH SERVICE WORST AIRLINE!!! Cost me money for their incompetence as an airline. Been making a complaint to be told by the rude staff they won’t speak to anyone on the phone and all done by email. Won’t just pick up the phone and actually provide customer care. The plane was old, dirty and not what I expected. EASY JET provides a better service. Shocking company. Make sure to avoid.