Canceled flight with no compensation 0r… Canceled flight with no compensation 0r concern. Very rude could careless attitude 😒 don't fly this group or you will be regretting it. Bad employees who offer no help at all. They should all be fired.

Great service. The day before our scheduled flight I checked in through the app. I called my wife to ask if she had checked in, but she was having difficulty w/the app. I called customer service. Within a few minutes the customer service rep had fixed the problem & even had her booked in a better group. SWA customer service doesn't always get the credit & positive recognition they deserve. In addition, when we were checking in for our flight, there was a line for 75 plus people. The local SWA employee in St. Louis had a great attitude & was so positive in all her interactions with all those trying to check in. Again, I just want to give credit & recognition to the many who do a great job every day. Thank you.

SWA Is Just Like All The Rest We had a bit of a flight-booking panic in January 2024 as we were packing for our upcoming trip the next day. I remembered booking a flight for my partner; however, we could not find the reservation. I looked on my account and my partner’s, but the reservation was not listed. We were headed to work an event that we could not miss. So we had to purchase a last minute flight for $465 as missing work would have wasted three months of preparation. My partner received an email the next day stating that their reservation had been cancelled. This was for the flight that I had initially booked that didn’t appear on either of our accounts, and we could not find. I contacted Southwest by phone and was referred to their customer service email support system and they responded coldly nine days later by simply quoting their policy on FRIDAY afternoon! SWA/Donna, can you please NOT give devastating news on Friday? SWA Case#: 84809854 Sad to say, but like most corporations today, once they’ve got your money, you are not important. I think I’m going to drive from now on.

This is the sh*tbox airline This is the sh*tbox airline. Crappy old Planes, horrible flight attendants who hate their work & a scammer no assigned seat policy where if I buy business class on ALASKA I know I am getting seat 1A regardless of the cripples,old people & ret&rds. But no. These degenerates & their 20 cohorts first so by the time I Board Im in row 7 seat ? What the eff! Never again. This p*ss poor excuse for an airline needs to be shut down or just cater to the hoi poloi!

I really hate this airline man I really hate this airline man. They can't even get their credits system right. They have these stupid voucher programs that you have to use before a certain date if you don't book a flight but they don't actually count s flight credits because flight credits somehow don't expire. It's extremely confusing and not worth the hassle for an airline that barely goes any where even domestically. I'm at the end of my rope with them, truly