STOLEN GOODS, CRAZY SEATING ARRANGEMENT, AND RUDE EMPLOYEES I had things stolen from my checked baggage. I also don't like that they don't assign seats. You are put into a group and one group at a time goes on the plane and you can sit where you want. I paid for business select and didn't get a good seat. I paid $125 to get upgraded and it was for nothing. Also, one of the luggage check-in guys was very rude to me and I only asked a reasonable question. I will NEVER fly this airline again.

Horrible Experience! We have been flying Southwest Air for many years. Well, yesterday on Flight 1571 from LAX to BWI, we experienced the worse flight of our life. There was an older Flight Attendant that was not allowing people to get to the bathroom, she tossed snacks at you, and yelled loudly at an elderly gentleman. The Lead Flight Attendant told us that WiFi would not be available on our flight. For almost five (5) hours, we listened at crying, loud babies and kids. My Husband called today to complain about the problems and was pretty much blown off by another older sounding woman at their Corporate Office. Their flights are now full, the bottom of the seat is thin and if you are sitting in front of a child, you could be kicked in your back the entire flight—my experience. No longer recommended!

Double charged for same flight, horrible customer service. I missed my flight due to auto problems, then when I got to the airport, the agent booked me for the next flight. Except she didn't book my second leg, or my return flights, and didn't tell me. At the gate I asked the gate agent about my connecting flight and the guy said I didn't have one. So he booked that for me, but didn't book a return flight, and he didn't tell me that. I guess, stupid me, I assumed those jerks would know I have to get back home and paid for a round trip fare. A couple days later when I didn't see a "check in" email for my return flight. I called and they said I didn't have a return flight and would have to pay another $198 to fly back. So I got double charged for the exact same flight because two agents screwed up. Their customer service/complaints people basically told me to go pound sand, it's just policy. What crap. I've never been treated so badly by an airline, and I fly a ton. That's it for southwest. I'm taking my business elsewhere.

Southwest is the best. Southwest has always been my go to airlines. Being wheelchair bound disabled, no airlines has done such a outstanding job as Southwest. They've always treated me with upmost respect, helping me from my chair into my seat and folding my power wheelchair down so it can be loaded into the belly of the plane. Of all my locations, the staff that handles luggage, has taken great care of my wheelchair as it weighs 65 lbs. I can't express my gratitude enough for all they do.

SWA has a number of good features SWA has a number of good features like low prices - we do not pay for upgrade to sit closer to the front - and SWA does not charge for checked bags. Changes/transfers are easy and don't cost too much if you get the upgrade. I have the Rapid Rewards credit card that earns points with everything you purchased. My round-trip flight from KC to Philadelphia was purchased with points.