SWA Is Just Like All The Rest We had a bit of a flight-booking panic in January 2024 as we were packing for our upcoming trip the next day. I remembered booking a flight for my partner; however, we could not find the reservation. I looked on my account and my partner’s, but the reservation was not listed. We were headed to work an event that we could not miss. So we had to purchase a last minute flight for $465 as missing work would have wasted three months of preparation. My partner received an email the next day stating that their reservation had been cancelled. This was for the flight that I had initially booked that didn’t appear on either of our accounts, and we could not find. I contacted Southwest by phone and was referred to their customer service email support system and they responded coldly nine days later by simply quoting their policy on FRIDAY afternoon! SWA/Donna, can you please NOT give devastating news on Friday? SWA Case#: 84809854 Sad to say, but like most corporations today, once they’ve got your money, you are not important. I think I’m going to drive from now on.

Canceled flight with no compensation 0r… Canceled flight with no compensation 0r concern. Very rude could careless attitude 😒 don't fly this group or you will be regretting it. Bad employees who offer no help at all. They should all be fired.

BUYER BEWARE BUYER BEWARE! Early check in fees are non-refundable. I learned the hard way and thank goodness it was only $25. Everyone should know this before adding the early check-in. Very customer unfriendly!

Double charged for same flight, horrible customer service. I missed my flight due to auto problems, then when I got to the airport, the agent booked me for the next flight. Except she didn't book my second leg, or my return flights, and didn't tell me. At the gate I asked the gate agent about my connecting flight and the guy said I didn't have one. So he booked that for me, but didn't book a return flight, and he didn't tell me that. I guess, stupid me, I assumed those jerks would know I have to get back home and paid for a round trip fare. A couple days later when I didn't see a "check in" email for my return flight. I called and they said I didn't have a return flight and would have to pay another $198 to fly back. So I got double charged for the exact same flight because two agents screwed up. Their customer service/complaints people basically told me to go pound sand, it's just policy. What crap. I've never been treated so badly by an airline, and I fly a ton. That's it for southwest. I'm taking my business elsewhere.

We have used Southwest a number of times We have used Southwest a number of times and we have been very pleased with the service. We just got back from Panama city Florida and the service at check in all the way to boarding was seamless. The Southwest flight attendants are great! Can't go wrong with 1st bag free also. Personally, we like the choose your own seating once on board verses the assigned seating on other airlines.