Flight Etiquette No Longer Exist Why do I pay to upgrade my seating position so I can enter and exit the flight sooner only to have people from the back shove their way to the front when it’s time to disembark. I’ve flown on a Mexican Airline Volaris where the Captain announces that there is an order to exiting a plane and it’s done by rows!!! He makes everyone remain seated until their turn. People have zero consideration anymore and are treating planes like greyhound buses. There is no flight etiquette. Passengers need to be told!!! Southwest just allows rude passengers to charge from the back to front. It’s so annoying!

Continuous Run-Around from Customer Service I have been chasing a refund due from the flight disruption since 12/30/22 and keep getting non-answers from the customer service line. I have tried by phone and by email. Their internal processes are extremely lacking and they don't seem to want to take care of their customers like they used ot. Even though I have tons of points, credits and both myself and my husband are credit card holders for SW, they have lost my patronage after this lack of responsiveness. We'll be taking our business to United. I'd recommend you do the same.

STOLEN GOODS, CRAZY SEATING ARRANGEMENT, AND RUDE EMPLOYEES I had things stolen from my checked baggage. I also don't like that they don't assign seats. You are put into a group and one group at a time goes on the plane and you can sit where you want. I paid for business select and didn't get a good seat. I paid $125 to get upgraded and it was for nothing. Also, one of the luggage check-in guys was very rude to me and I only asked a reasonable question. I will NEVER fly this airline again.

Southwest is the best. Southwest has always been my go to airlines. Being wheelchair bound disabled, no airlines has done such a outstanding job as Southwest. They've always treated me with upmost respect, helping me from my chair into my seat and folding my power wheelchair down so it can be loaded into the belly of the plane. Of all my locations, the staff that handles luggage, has taken great care of my wheelchair as it weighs 65 lbs. I can't express my gratitude enough for all they do.

Worst airline never upgrade a rip off Worst airline. I made the mistake of paying double for their “ business class.” What a huge mistake. I thought I was treating myself but unfortunately about 30% pre boarded and took all of the premium rows. So even being A3, I was far back, crappy uncomfortable seats. Pro tip, fake a handicap and you can get the perimeter seats for no extra charge.