This is the sh*tbox airline This is the sh*tbox airline. Crappy old Planes, horrible flight attendants who hate their work & a scammer no assigned seat policy where if I buy business class on ALASKA I know I am getting seat 1A regardless of the cripples,old people & ret&rds. But no. These degenerates & their 20 cohorts first so by the time I Board Im in row 7 seat ? What the eff! Never again. This p*ss poor excuse for an airline needs to be shut down or just cater to the hoi poloi!

Double charged for same flight, horrible customer service. I missed my flight due to auto problems, then when I got to the airport, the agent booked me for the next flight. Except she didn't book my second leg, or my return flights, and didn't tell me. At the gate I asked the gate agent about my connecting flight and the guy said I didn't have one. So he booked that for me, but didn't book a return flight, and he didn't tell me that. I guess, stupid me, I assumed those jerks would know I have to get back home and paid for a round trip fare. A couple days later when I didn't see a "check in" email for my return flight. I called and they said I didn't have a return flight and would have to pay another $198 to fly back. So I got double charged for the exact same flight because two agents screwed up. Their customer service/complaints people basically told me to go pound sand, it's just policy. What crap. I've never been treated so badly by an airline, and I fly a ton. That's it for southwest. I'm taking my business elsewhere.

Major late cancellations & delays on… Major late cancellations & delays on round trip flights from Houston to Baltimore on 8/11. Attending a wedding in PA so Had to rebook out of Austin-drove all nite to make 5:10 flt out of Austin-Baltimore to have it delayed to 8:30. Tried to change & rebook in Baltimore for our return flight to Austin bc that’s where our car was now @ airport parking. No help @ SW ticket agent-had to spend several hrs next day to change our flight bk to Austin. Return flight was aweful too! Arrived @ Baltimore @ 4:15 for 8:00 pm flight-delayed until almost 11:00 pm due to mechanical issues, concourse & crew changes etc etc etc. Horrible service! SouthWorst! Plus’s my nice suitcase was all torn up when it arrived in Austin! 😖😖😖

Horrible Experience! We have been flying Southwest Air for many years. Well, yesterday on Flight 1571 from LAX to BWI, we experienced the worse flight of our life. There was an older Flight Attendant that was not allowing people to get to the bathroom, she tossed snacks at you, and yelled loudly at an elderly gentleman. The Lead Flight Attendant told us that WiFi would not be available on our flight. For almost five (5) hours, we listened at crying, loud babies and kids. My Husband called today to complain about the problems and was pretty much blown off by another older sounding woman at their Corporate Office. Their flights are now full, the bottom of the seat is thin and if you are sitting in front of a child, you could be kicked in your back the entire flight—my experience. No longer recommended!

Travel Voucher Not Honored I need to cancel a flight due to Covid travel restrictions. I was given a travel voucher but unable to re-book withing one year, again due to Covid travel restrictions. Southwest refuses to honor my voucher. They just took my money and will not work with me in way except to say sorry we are keeping your money.