I like this airline I like this airline. I’ve flown with them multiple times last year. I mistakenly flew with United last week. Their app isn’t work and they don’t include carryon in the ticket price. United airlines is such a scam and I missed the service and ease of southwest. Just wanted to say I appreciate an easy and smooth experience.

SWA Is Just Like All The Rest We had a bit of a flight-booking panic in January 2024 as we were packing for our upcoming trip the next day. I remembered booking a flight for my partner; however, we could not find the reservation. I looked on my account and my partner’s, but the reservation was not listed. We were headed to work an event that we could not miss. So we had to purchase a last minute flight for $465 as missing work would have wasted three months of preparation. My partner received an email the next day stating that their reservation had been cancelled. This was for the flight that I had initially booked that didn’t appear on either of our accounts, and we could not find. I contacted Southwest by phone and was referred to their customer service email support system and they responded coldly nine days later by simply quoting their policy on FRIDAY afternoon! SWA/Donna, can you please NOT give devastating news on Friday? SWA Case#: 84809854 Sad to say, but like most corporations today, once they’ve got your money, you are not important. I think I’m going to drive from now on.

Continuous Run-Around from Customer Service I have been chasing a refund due from the flight disruption since 12/30/22 and keep getting non-answers from the customer service line. I have tried by phone and by email. Their internal processes are extremely lacking and they don't seem to want to take care of their customers like they used ot. Even though I have tons of points, credits and both myself and my husband are credit card holders for SW, they have lost my patronage after this lack of responsiveness. We'll be taking our business to United. I'd recommend you do the same.

Major late cancellations & delays on… Major late cancellations & delays on round trip flights from Houston to Baltimore on 8/11. Attending a wedding in PA so Had to rebook out of Austin-drove all nite to make 5:10 flt out of Austin-Baltimore to have it delayed to 8:30. Tried to change & rebook in Baltimore for our return flight to Austin bc that’s where our car was now @ airport parking. No help @ SW ticket agent-had to spend several hrs next day to change our flight bk to Austin. Return flight was aweful too! Arrived @ Baltimore @ 4:15 for 8:00 pm flight-delayed until almost 11:00 pm due to mechanical issues, concourse & crew changes etc etc etc. Horrible service! SouthWorst! Plus’s my nice suitcase was all torn up when it arrived in Austin! 😖😖😖

Southwest is the best. Southwest has always been my go to airlines. Being wheelchair bound disabled, no airlines has done such a outstanding job as Southwest. They've always treated me with upmost respect, helping me from my chair into my seat and folding my power wheelchair down so it can be loaded into the belly of the plane. Of all my locations, the staff that handles luggage, has taken great care of my wheelchair as it weighs 65 lbs. I can't express my gratitude enough for all they do.