The worst They do not return the money or pay the hotel. They do not resolve or respond. Automatic messages only. They abandon customers. A shame. Deleted. Missing

USE THIS AGENT AT YOUR OWN RISK!!!!!!!!!! ABSOLUTELY, DO NOT TRUST SITE!!!! NO CUSTOMER SERVICE THAT SPEAKS ENGLISH. IF YOU MAKE A SINGLE MISTAKE ON THE RESERVATION, YOU PUT YOURSELF A RISK OF LOSING YOUR MONET.

Melbourne to chiang mai in…very bad experiencie Melbourne to chiang mai in despegar.com, as always, and buy everything including the scales with the Qantas airline, in my second stop, in Bangkok, they changed me to a plane of a national airline, it was a very bad experience, it looked like model aircraft, old, without a good maintenance. And for preferring Qantas pay a lot more!!!

worst customer service ever phones don't work, poor customer service to change a flight in case of emergency, no refunds!!!!! very disrespectful with customer's time and needs/

There is always room to improvement. There is always room to improvement. Probably more options in destination. More offers in the price. Maybe at certain time and day that you just know to have very special price in the airfare. Other than that I always had a pleasant experience when I buy in Despegar.