No costumer service during… No costumer service during pandemic?!!!! When we need help they are not there to help!!!!! People can work from home!!! Airlines cancel flights and no refund because of Despegar policy!!! We all should sue despegar!!!!

A breeze It was so nice to be able to use this service. I tried making airline flights directly with South American airline companies and it was the most frustrating experience. Many times I entered all the information for 4 people who only to have the airline websites time out, cancel my reservation or not be able to process my credit card or some other problem. I was ready to scream. (Really, I did scream.) Despegar made things much easier and faster and for the same price.

Worst Flight Platform Impossible to change a flight through them. Impossible to speak to someone that does not answer like a robot. They couldn't change my flight because their platform wasn't working for a whole day. It literally couldn't receive online payments at the time and they had no other way for me to pay. In the end I couldn't take my flight and even as it was their fault I couldn't make the change they never offered me anything as a compensation.

INCOMPETENT FOOLS Incompetent fools. I purchased a ticket with the special price for seniors/disabled. Ok, so upon purchase the pop up requires you to send documentation within 3 hours. (send either gov. ID (Cédula), gov. Disabled ID, or Passport if foreigner) I sent my gov. issued ID 10 minutes after purchase. The next day, a young lady called and sent an e-mail requesting documentation. I re-sent the cédula. Then, an e-mail came requesting documentation for someone other than me. I responded that this must be an error. Even later, the same young lady called, and even recognized my voice, which flustered her, and she continued to ask that I send my ID. (which I did....for the 3rd time). The next day, I received an e-mail stating that the reservation was not made due to lack of documentation. ok, I get it, Despegar. com is incompetent...I will purchase the ticket elsewhere, and never return.

Change of Booking I would like to make a change in my flight ticket booking but I cannot reach Despegar on their Customer Service number. Can an agent from Despegar please contact me urgently as I need to make the change within the next 48 hours. I will provide the booking number once I have been contacted.