The worst They do not return the money or pay the hotel. They do not resolve or respond. Automatic messages only. They abandon customers. A shame. Deleted. Missing

No costumer service during… No costumer service during pandemic?!!!! When we need help they are not there to help!!!!! People can work from home!!! Airlines cancel flights and no refund because of Despegar policy!!! We all should sue despegar!!!!

USE THIS AGENT AT YOUR OWN RISK!!!!!!!!!! ABSOLUTELY, DO NOT TRUST SITE!!!! NO CUSTOMER SERVICE THAT SPEAKS ENGLISH. IF YOU MAKE A SINGLE MISTAKE ON THE RESERVATION, YOU PUT YOURSELF A RISK OF LOSING YOUR MONET.

Melbourne to chiang mai in…very bad experiencie Melbourne to chiang mai in despegar.com, as always, and buy everything including the scales with the Qantas airline, in my second stop, in Bangkok, they changed me to a plane of a national airline, it was a very bad experience, it looked like model aircraft, old, without a good maintenance. And for preferring Qantas pay a lot more!!!

worst customer service ever phones don't work, poor customer service to change a flight in case of emergency, no refunds!!!!! very disrespectful with customer's time and needs/