Overall everything was right except… Overall everything was right except that at the check out I was not able to change the method of payment.

They are thieves They are thieves. Would not change reservation as I had to cancel my flight because of a category 4 hurricane. I had a flexible ticket from the airlines and could cancel up to the last day. They got their money back from the airlines when I cancelled, but refuse to give it to me. If everything goes right, it may work, but once there is a problem, they gleefully take your money. STAY FAR AWAY11111111111

Melbourne to chiang mai in…very bad experiencie Melbourne to chiang mai in despegar.com, as always, and buy everything including the scales with the Qantas airline, in my second stop, in Bangkok, they changed me to a plane of a national airline, it was a very bad experience, it looked like model aircraft, old, without a good maintenance. And for preferring Qantas pay a lot more!!!

I booked 4 tickets last year I booked 4 tickets last year, I spent $3,850, after trying to talk to Despegar more than 15 times, held in line for +55 minutes each time, I finally was able to talked to someone. I cancelled my trip and they should refund me in 6 months, has been 7 months and I did not get my money back, and its impossible talk to them. I dont know what else to do.

A breeze It was so nice to be able to use this service. I tried making airline flights directly with South American airline companies and it was the most frustrating experience. Many times I entered all the information for 4 people who only to have the airline websites time out, cancel my reservation or not be able to process my credit card or some other problem. I was ready to scream. (Really, I did scream.) Despegar made things much easier and faster and for the same price.