Pay for a package to Cartagena which… Paid for a package to Cartagena which gave me an option to include a yatch sunset sightseeing trip, turned out to be a random boat, which didn’t honour what was stated on the contract. packages are sold by despegar lacking monitoring of who are their local providers.. so if you buy a yatch trip whatever provider pick it up despegar will honour. not making sure what’s being stated on the small printing…

A breeze It was so nice to be able to use this service. I tried making airline flights directly with South American airline companies and it was the most frustrating experience. Many times I entered all the information for 4 people who only to have the airline websites time out, cancel my reservation or not be able to process my credit card or some other problem. I was ready to scream. (Really, I did scream.) Despegar made things much easier and faster and for the same price.

No costumer service during… No costumer service during pandemic?!!!! When we need help they are not there to help!!!!! People can work from home!!! Airlines cancel flights and no refund because of Despegar policy!!! We all should sue despegar!!!!

Change of Booking I would like to make a change in my flight ticket booking but I cannot reach Despegar on their Customer Service number. Can an agent from Despegar please contact me urgently as I need to make the change within the next 48 hours. I will provide the booking number once I have been contacted.

TRANSPARENCY PLEASE TRANSPARENCY PLEASE! Why hide extra fees, just include all, taxes, resort fees, etc. Do not make the user have to read all the fine print to find additional fees, easy as listing price, taxes, and additional resort fees, and finally indicate grand total.