A breeze It was so nice to be able to use this service. I tried making airline flights directly with South American airline companies and it was the most frustrating experience. Many times I entered all the information for 4 people who only to have the airline websites time out, cancel my reservation or not be able to process my credit card or some other problem. I was ready to scream. (Really, I did scream.) Despegar made things much easier and faster and for the same price.

Change of Booking I would like to make a change in my flight ticket booking but I cannot reach Despegar on their Customer Service number. Can an agent from Despegar please contact me urgently as I need to make the change within the next 48 hours. I will provide the booking number once I have been contacted.

INCOMPETENT FOOLS Incompetent fools. I purchased a ticket with the special price for seniors/disabled. Ok, so upon purchase the pop up requires you to send documentation within 3 hours. (send either gov. ID (Cédula), gov. Disabled ID, or Passport if foreigner) I sent my gov. issued ID 10 minutes after purchase. The next day, a young lady called and sent an e-mail requesting documentation. I re-sent the cédula. Then, an e-mail came requesting documentation for someone other than me. I responded that this must be an error. Even later, the same young lady called, and even recognized my voice, which flustered her, and she continued to ask that I send my ID. (which I did....for the 3rd time). The next day, I received an e-mail stating that the reservation was not made due to lack of documentation. ok, I get it, Despegar. com is incompetent...I will purchase the ticket elsewhere, and never return.

The worst They do not return the money or pay the hotel. They do not resolve or respond. Automatic messages only. They abandon customers. A shame. Deleted. Missing

Hard to contact The only email I received is this one asking me to evaluate them. Not only I didn't get a confirmation after paying US$2300, it's hard to reach the company: US number is busy (huh?), Argentine number requires a reservation number (how should I have it?). It's definitely not a scam website, but if something goes wrong, you're on your own. Reservaction number could be 668512091500 (from URL history)