worst customer service ever phones don't work, poor customer service to change a flight in case of emergency, no refunds!!!!! very disrespectful with customer's time and needs/

Overall everything was right except… Overall everything was right except that at the check out I was not able to change the method of payment.

USE THIS AGENT AT YOUR OWN RISK!!!!!!!!!! ABSOLUTELY, DO NOT TRUST SITE!!!! NO CUSTOMER SERVICE THAT SPEAKS ENGLISH. IF YOU MAKE A SINGLE MISTAKE ON THE RESERVATION, YOU PUT YOURSELF A RISK OF LOSING YOUR MONET.

Avoid this scam Cant change your reservation as the website is not working properly and they Dont have a customer call centre because they dont answer their phones.Avoid at all costs.

Worst Costumer service ever Worst Costumer service ever , I bought a plain ticket , they weren't able to make the reservation confirmation , I called them for that issue ,and I receive the same answers, without resolving the problem , and and No refund at all .I wouldn't recommend Despegar to no one else