worst customer service ever phones don't work, poor customer service to change a flight in case of emergency, no refunds!!!!! very disrespectful with customer's time and needs/

The worst They do not return the money or pay the hotel. They do not resolve or respond. Automatic messages only. They abandon customers. A shame. Deleted. Missing

USE THIS AGENT AT YOUR OWN RISK!!!!!!!!!! ABSOLUTELY, DO NOT TRUST SITE!!!! NO CUSTOMER SERVICE THAT SPEAKS ENGLISH. IF YOU MAKE A SINGLE MISTAKE ON THE RESERVATION, YOU PUT YOURSELF A RISK OF LOSING YOUR MONET.

A breeze It was so nice to be able to use this service. I tried making airline flights directly with South American airline companies and it was the most frustrating experience. Many times I entered all the information for 4 people who only to have the airline websites time out, cancel my reservation or not be able to process my credit card or some other problem. I was ready to scream. (Really, I did scream.) Despegar made things much easier and faster and for the same price.

Overall everything was right except… Overall everything was right except that at the check out I was not able to change the method of payment.