Worst Flight Platform Impossible to change a flight through them. Impossible to speak to someone that does not answer like a robot. They couldn't change my flight because their platform wasn't working for a whole day. It literally couldn't receive online payments at the time and they had no other way for me to pay. In the end I couldn't take my flight and even as it was their fault I couldn't make the change they never offered me anything as a compensation.

I booked 4 tickets last year I booked 4 tickets last year, I spent $3,850, after trying to talk to Despegar more than 15 times, held in line for +55 minutes each time, I finally was able to talked to someone. I cancelled my trip and they should refund me in 6 months, has been 7 months and I did not get my money back, and its impossible talk to them. I dont know what else to do.

worst customer service ever phones don't work, poor customer service to change a flight in case of emergency, no refunds!!!!! very disrespectful with customer's time and needs/

Overall everything was right except… Overall everything was right except that at the check out I was not able to change the method of payment.

The worst They do not return the money or pay the hotel. They do not resolve or respond. Automatic messages only. They abandon customers. A shame. Deleted. Missing