INCOMPETENT FOOLS Incompetent fools. I purchased a ticket with the special price for seniors/disabled. Ok, so upon purchase the pop up requires you to send documentation within 3 hours. (send either gov. ID (Cédula), gov. Disabled ID, or Passport if foreigner) I sent my gov. issued ID 10 minutes after purchase. The next day, a young lady called and sent an e-mail requesting documentation. I re-sent the cédula. Then, an e-mail came requesting documentation for someone other than me. I responded that this must be an error. Even later, the same young lady called, and even recognized my voice, which flustered her, and she continued to ask that I send my ID. (which I did....for the 3rd time). The next day, I received an e-mail stating that the reservation was not made due to lack of documentation. ok, I get it, Despegar. com is incompetent...I will purchase the ticket elsewhere, and never return.

A breeze It was so nice to be able to use this service. I tried making airline flights directly with South American airline companies and it was the most frustrating experience. Many times I entered all the information for 4 people who only to have the airline websites time out, cancel my reservation or not be able to process my credit card or some other problem. I was ready to scream. (Really, I did scream.) Despegar made things much easier and faster and for the same price.

Worst Costumer service ever Worst Costumer service ever , I bought a plain ticket , they weren't able to make the reservation confirmation , I called them for that issue ,and I receive the same answers, without resolving the problem , and and No refund at all .I wouldn't recommend Despegar to no one else

Overall everything was right except… Overall everything was right except that at the check out I was not able to change the method of payment.

Pay for a package to Cartagena which… Paid for a package to Cartagena which gave me an option to include a yatch sunset sightseeing trip, turned out to be a random boat, which didn’t honour what was stated on the contract. packages are sold by despegar lacking monitoring of who are their local providers.. so if you buy a yatch trip whatever provider pick it up despegar will honour. not making sure what’s being stated on the small printing…