Wonderful relaxing stay in Bar Hill… Wonderful relaxing stay in Bar Hill Cambridge. Great value two night break. Clean well appointed room. Excellent service from staff... warm quick and efficient. Super breakfast and marvellous dinner ..on both evenings. Delightful service from Chris and Karina. Well done! We will be back!

Filthy rooms with used bed linen. Filthy rooms with used bed linen. Leaking radiator with puddle on bathroom floor. Filthy carpets Damp walls Tea tray without cups. Staff disinterested. Offered £15 refund. Best western uninterested as individual hotels hold a franchise so they say they have no jurisdiction. Happy to provide photographic evidence Unfortunately best western don’t care, they abdicate any responsibility stating they have no control over individual hotels, why do they attach their name to these appalling places.

Terrible Experience Reserved a suite. The room had a refrigerator but no microwave. Front desk clerk had to find one. We had to sleep in a cold room because the heater didn't work. We were unable to use the telephone in room because it didn't work. The TV didn't work. On top of that unable to change rooms because there were none available. We only spent 1 night there. There was an apology but no refund. Hotel will be losing a loyal customer.

Barking dogs in hotel room next to me… 3 separate hotel room guest contacted the front desk about room next to ours. The owners left two large barking dogs unattended for several hours. The dogs barked and clawed at the door relentlessly. The front desk clerk essentially blew us all off and did nothing to resolve the issue. Absolutely poor customer service and an unfortunate experience. I will never choose this hotel chain again. My husband and I normally stay at various best-western hotels 6-12 times per year. This experience changes everything about our relationship.

Don’t come to this hotel Everything was great until i went from a family outing to come back to my room and my card didn’t work I had to go back and back and they had to get a key to open like what? And there’s people running around banging on the doors and there people coming to the heated pool with ice and throwing it into water and there’s screaming and there’s trouble turning up or down the heat and no lifeguards are in the pool