Very disappointing " 4 star" hotel Poor standard of reception area and stairs.Paint chipped, steep stairs overused as lifts minimal. Ridiculously long corridor to room . (200 steps) Failed shower, failed again despite being mended Painting outside our room leaving smell and intrusion of workmen by windows. Lack of apology when complained. Poor choice of evening meal. Hotel looked from outside as if it was 60s flat block waiting for demolition. Nothing inside compensated! Our last stay was at best western , delightful and well maintained in Nimes , what a contrast! NB staff ( excluding manager) were all pleasant, breakfast good especially fresh fruit.

Barking dogs in hotel room next to me… 3 separate hotel room guest contacted the front desk about room next to ours. The owners left two large barking dogs unattended for several hours. The dogs barked and clawed at the door relentlessly. The front desk clerk essentially blew us all off and did nothing to resolve the issue. Absolutely poor customer service and an unfortunate experience. I will never choose this hotel chain again. My husband and I normally stay at various best-western hotels 6-12 times per year. This experience changes everything about our relationship.

I stayed at the Best Western in…Nashville, Tennessee. I stayed at the Best Western in Nashville, Tennessee March 3rd and 4th. Everything was OK until the bathroom. The toilet was very low, so low that I struggled to get up. Now, a high proportion of travelers are older, retired folks. So, a lower than normal toilet seemed crazy! In addition, on a low toilet, certain male parts get dunked, in toilet water full of urine and fecal matter! I approached the desk clerk and described the problem. He said he was aware of the problem, that many guests have complained. He added that the low toilets came with the building and they would be changed with the next renovation. A customer hygiene problem, known from the time the building was built, not to be addressed until the next renovation, seems like Best Western doesn’t care much about customer satisfaction.

Sleepless in Montreal-Non-stop elevator sound day and night We stayed at the Best Western Montreal Hotel Europa in room 608 which was extremely noisy due to the elevators being right behind the wall. All day and night there was a loud humming sound. We complained the very first day and the person at the reception mentioned there were no other rooms available and they would apply a 10% discount for our stay there. We agreed and got some ear plugs. While checking out we saw that the 10% discount was only added to 1 days instead of 2 days. We we asked Phelris at the reception he was very rude and said he wont apply the discount to both days. We asked for the CAA discount which we forget to include while making the reservation and he said the discount is already part of the cost. We said we didnt provide the CAA information so how come it is part of the rate and he said that is how it is. What a rude person. We have stayed at Best Western in the past and this was a terrible and sleepless experience. Very upset about this whole stay.

Best Western Willingen stolen 1000Euro from us! Best Western Willingen, has stolen 1000 Eur from our bank account for no reason. Do not trust this Hotel! We have paid for the booking, yet we have no hotel room? I have tried to contact them, and sent almost 25 emails, but they will not help my familiy and I and we feel they have stolen money from us! There has been absolutely no "good-will" from their office to help me and my children out.