My wife and I recently traveled to San… My wife and I recently traveled to San Diego, to visit family so we booked reservations at the Best Western Seven Seas (04-04-2024/04-07-2024). We arrived about 11:30 pm to check in and received our room key. It was very late and we were very tired and all we wanted to do was get a shower and get some sleep. When we pulled back the sheets and there was dried blood on the sheets where the last person had slept. This was extremely upsetting to us to see someone’s blood staining the sheets of the bed we were supposed to be sleeping in (see Photo). During this time, we also noticed that the hand towels were obviously dirty and wrinkled. I called the front desk to notify the clerk and he readily switched our room. He was very polite and understanding and apologized for the inconvenience. I left my cell number with him as I wanted to talk to the manager when he/she came in the next morning. I was told by the clerk that the managers Sally or Steve would be in around 10:00 am. I stopped in the next morning to see Sally or Steve and was told by Wanda (not a very nice person) that the manager would not be in until 3:00 pm and asked if she could help. I explained what had happened to us last night. At this point she became very indignant and went on to explain that she had “been in the business for 28 years and had never seen or heard of this happening ever before and said that she inspected the room after the maid had cleaned it”. Wow, she was actually called me a liar!!! I wasn’t about to get into a verbal altercation with this employee. I once again, left my number with the front desk clerk so Sally or Steve could call me. The front desk clerk said she would call me in an hour after she talked with her manager. I said that was fine as I wanted to speak to someone about this. Well, it turned out that neither manager had the decency or took the responsibility to call me to address the issue. I was going to talk to the manager about refunding the cost of our room for that night. Since I didn’t hear from either manager or the front desk clerk, I called the Best Western main number and reached a Customer Service Representative. I explained what had happened to us at the Seven Seas location and asked to speak to a Regional Manager or a Regional Director. I was sent to another CSR and soon realized that I would not get to speak with someone outside of the CSR loop. I did ask her to have that night comped and she gave me points for a free night. As this point, I am very frustrated with not being able to speak with a Regional Manager or Director I agreed with the free night offer and ended the call. I have to say that I have never been treated like this at any hotel that I have ever stayed at. The lack of concern for our horrible experience and then I was basically called a liar when we I tried to explain the situation to the hotel staff. I know that this is not a perfect world but, I do expect to be treated with some dignity and respect. After everything I had to go through I am asking to have our whole stay refunded. My reasoning for this is the lack of communication from the hotel managers, lack of concern for this incident and the disrespect, condescending tone and accusations from Wanda and not to mention the health and hygiene issue we encountered. No one from the hotel or their corporate office has contacted me after I sent them email, phone call, or letter. They simply do not care about the customer or their business.

I stayed at the Best Western in…Nashville, Tennessee. I stayed at the Best Western in Nashville, Tennessee March 3rd and 4th. Everything was OK until the bathroom. The toilet was very low, so low that I struggled to get up. Now, a high proportion of travelers are older, retired folks. So, a lower than normal toilet seemed crazy! In addition, on a low toilet, certain male parts get dunked, in toilet water full of urine and fecal matter! I approached the desk clerk and described the problem. He said he was aware of the problem, that many guests have complained. He added that the low toilets came with the building and they would be changed with the next renovation. A customer hygiene problem, known from the time the building was built, not to be addressed until the next renovation, seems like Best Western doesn’t care much about customer satisfaction.

Very bad experience. Very bad experience.. I am an employee of Sony and I had multiple times times booking here. But many times and tonight again I was given given dinner late and that too in a bad condition with seminar cooked naans and broken spoon. When I called the receptionist he refused to visit me .. I had to take the dinner to his area by myself and surender the whole dinner in front of him .. he didn't bothered to pay any attention to my greivenace. Worst experience.

Wonderful relaxing stay in Bar Hill… Wonderful relaxing stay in Bar Hill Cambridge. Great value two night break. Clean well appointed room. Excellent service from staff... warm quick and efficient. Super breakfast and marvellous dinner ..on both evenings. Delightful service from Chris and Karina. Well done! We will be back!

Terrible Experience Reserved a suite. The room had a refrigerator but no microwave. Front desk clerk had to find one. We had to sleep in a cold room because the heater didn't work. We were unable to use the telephone in room because it didn't work. The TV didn't work. On top of that unable to change rooms because there were none available. We only spent 1 night there. There was an apology but no refund. Hotel will be losing a loyal customer.