Best Western Willingen stolen 1000Euro from us! Best Western Willingen, has stolen 1000 Eur from our bank account for no reason. Do not trust this Hotel! We have paid for the booking, yet we have no hotel room? I have tried to contact them, and sent almost 25 emails, but they will not help my familiy and I and we feel they have stolen money from us! There has been absolutely no "good-will" from their office to help me and my children out.

Since the new management took over the… Since the new management took over the hotel is going down hill fast. 2 times they charged us extra for no reason and when we complaint about it to the customer service, they played down, but the fact it is illegal to charge my credit card without letting me know. You better find another hotel that cares about their customers. Be careful and verify your credit card.

Management of Rewards Points Sucks Liked: Best Western Plus motels rooms and breakfast Disliked: Best Western Rewards Program management. It is difficult to check status and rewards points totals are not given. I realize they have MBA's and possibly PhD's trying to minimize the points. I cannot see when points expire, or my total points. I just had a good experience with IHG Group (Hilton) rewards program and will favor them in the future. Staybridge Suites and Hotels.com is earning my business. I recently got 2 free nights! I quit using Marriott because they seemed to have closed most restaurants and rewards points policies are too one-sided.

I stayed at the Best Western in…Nashville, Tennessee. I stayed at the Best Western in Nashville, Tennessee March 3rd and 4th. Everything was OK until the bathroom. The toilet was very low, so low that I struggled to get up. Now, a high proportion of travelers are older, retired folks. So, a lower than normal toilet seemed crazy! In addition, on a low toilet, certain male parts get dunked, in toilet water full of urine and fecal matter! I approached the desk clerk and described the problem. He said he was aware of the problem, that many guests have complained. He added that the low toilets came with the building and they would be changed with the next renovation. A customer hygiene problem, known from the time the building was built, not to be addressed until the next renovation, seems like Best Western doesn’t care much about customer satisfaction.

Terrible Experience Reserved a suite. The room had a refrigerator but no microwave. Front desk clerk had to find one. We had to sleep in a cold room because the heater didn't work. We were unable to use the telephone in room because it didn't work. The TV didn't work. On top of that unable to change rooms because there were none available. We only spent 1 night there. There was an apology but no refund. Hotel will be losing a loyal customer.