A wonder four days at Best Western … We stayed for four days at Best Western Stephenville Inn located In Stephenville, TX. Everything was super clean and the beds were so comfortable! The staff was friendly and the breakfast was really good! Will definitely stay there again and highly recommend to anyone needing a room!

Very bad experience. Very bad experience.. I am an employee of Sony and I had multiple times times booking here. But many times and tonight again I was given given dinner late and that too in a bad condition with seminar cooked naans and broken spoon. When I called the receptionist he refused to visit me .. I had to take the dinner to his area by myself and surender the whole dinner in front of him .. he didn't bothered to pay any attention to my greivenace. Worst experience.

Best Western Willingen stolen 1000Euro from us! Best Western Willingen, has stolen 1000 Eur from our bank account for no reason. Do not trust this Hotel! We have paid for the booking, yet we have no hotel room? I have tried to contact them, and sent almost 25 emails, but they will not help my familiy and I and we feel they have stolen money from us! There has been absolutely no "good-will" from their office to help me and my children out.

Very disappointing " 4 star" hotel Poor standard of reception area and stairs.Paint chipped, steep stairs overused as lifts minimal. Ridiculously long corridor to room . (200 steps) Failed shower, failed again despite being mended Painting outside our room leaving smell and intrusion of workmen by windows. Lack of apology when complained. Poor choice of evening meal. Hotel looked from outside as if it was 60s flat block waiting for demolition. Nothing inside compensated! Our last stay was at best western , delightful and well maintained in Nimes , what a contrast! NB staff ( excluding manager) were all pleasant, breakfast good especially fresh fruit.

Filthy rooms with used bed linen. Filthy rooms with used bed linen. Leaking radiator with puddle on bathroom floor. Filthy carpets Damp walls Tea tray without cups. Staff disinterested. Offered £15 refund. Best western uninterested as individual hotels hold a franchise so they say they have no jurisdiction. Happy to provide photographic evidence Unfortunately best western don’t care, they abdicate any responsibility stating they have no control over individual hotels, why do they attach their name to these appalling places.