Booked a flight on Emirates Airline… Booked a flight on Emirates Airline through them - espensive - had to cancel due to Covid - Promised refund in 6-8 weeks - now been over 10 weeks - agent says it is an "accounting issue" - manager no help. I'm sure Emirates refunded A&K - but A&K refuses to do as they promised and refund my money back to me. Very poor form

Went to Egypt with A&K Went to Egypt with A&K. - Communication was poor - several times had to email repeatedly to get answers. - Clothes they said were required on tours was incorrect. Caused me to have to purchase clothes that were more suitable on the trip - Tipping suggestions were not correct. - Only one meal provided was good - chicken was chewy and dinner options were limited and not what I would expect on an expensive tour. Although food on the Nike Cruise Boat was great. - My food restrictions were not passed on to Egypt. - Out Egyptian guide was wonderful. My issues are more with the US team and not the tour guides. This was during the Israel issues and there was no communication prior to the trip concerning this. I doubt I will travel with them in the future.

If It Was A Free Trip, I Would Not Use A&K I will NEVER, EVER, EVER use A&K again and when asked I tell people to use another tour company. They give you bad and incorrect travel information. They do not return inquires and tell you they are too busy. I am waiting for two refunds. We went to South Africa and Kenya with them. I cannot say enough bad things about them. Interesting that they do not ask their customers to review them at the end of a trip

BEWARE DON'T BOOK Extra Services Iceland (Aug. 2021) Used A&K early check-in & 2 extra nights; charged $660 per night (taxes/breakfast) Other guests booked w/hotel (same room) $330. While on trip emailed numerous times & received generic non-answer from Margaret Wnek, Guest Relations. A couple on trip A&K quoted helicopter ride, $3,000. We paid $850 w/hotel for same ride. Asked Ms. Wnek for customer survey of trip like they used to do; told they don't do this.

We took the Singapore & Malaysia tour We took the Singapore & Malaysia Tapestry of cultures. It was a Marco Polo tour which is supposed to be their best and a small group. There were 13 of us and we all agreed this would be our last trip with them. This was billed as a foodie experience and the places they took us were awful. Experiences like a special mahjong class touted as an A&K exclusive experience vanished. The A&K representative apologized at the end of our trip saying he knew this was not the trip we expected. Since we didn't receive events as stated in the description we requested that they give use partial refund. Everyone on the tour complained to A&K in detail about everything that went wrong. We were offered $1000 toward another trip. This is not a way to treat repeat customers.