Incredibly bad service Incredibly bad service. Considering the high prices of this company, you might hope for commensurate service. A&K failed to meet us at the airport,wouldn’t reimburse for taxi fare, and was deceptive about Covid protection on their cruise. We will never travel with this amoral company again.

We took the Singapore & Malaysia tour We took the Singapore & Malaysia Tapestry of cultures. It was a Marco Polo tour which is supposed to be their best and a small group. There were 13 of us and we all agreed this would be our last trip with them. This was billed as a foodie experience and the places they took us were awful. Experiences like a special mahjong class touted as an A&K exclusive experience vanished. The A&K representative apologized at the end of our trip saying he knew this was not the trip we expected. Since we didn't receive events as stated in the description we requested that they give use partial refund. Everyone on the tour complained to A&K in detail about everything that went wrong. We were offered $1000 toward another trip. This is not a way to treat repeat customers.

Had to cancel our trip Had to cancel our trip. Was fully paid for but they sent us a checks for about 10 percent. Contacts that we had blocked our calls and the person who handled all arrangements will not call back. Lawyer wants to much money so I will be contacting all social media out let’s after the first of January

The last disappointing trip I'll be taking with A&K Just returned from a Cruise down the Mekong River. So disappointing, the guides, the side trips, the lack of preparatory information about clothing to bring, unbearably hot/humid tmeperature, the food (I got bad food poisoning on board, it was the only food I ate and A&K just ignored the whole issue). I made two other trips with them - Egypt and Peru - and see it's a real pattern with them. In Egypt and Peru, it was so amazing to be there that I ignored the lackluster tours. A&K doesn't seem to monitor the job their guides are doing at all. In Egypt, the guide droned on about every hieroglyphic but nothing else, in Peru how the rocks were chiseled together and on the Mekong no over view as to the 3 countries we were visiting. Moreover, there is really nothing to see along the Mekong except mud, and poverty stricken Cambodians trying to eek out an existence. What a waste of time and money. NEVER AGAIN!!

We have just finished 12 days 7:28-8/8 Africa Safari We have just finished 12 days 7:28-8/8 Kenya and Tanzania Africa holiday. A&K has pride itself to be a luxury tour operator which is definitely not our experiences. It’s more like flying economy plus. Issues are 1. A&K cars are old and have lots of wear. 2. We were stuck at a air strip in Kenya border for over 2 hours. The local representative of A&K did not give us updates and told us it’s operation issues in different cities (Arusha and Nairobi). I kept on calling the A&K customer service lines and was promised he would call back and he never did. 3. 1st Guides in Anbrosi English is difficult to understand. 4. Many members in our group all have stomach issues during our trip. 5. Our departure from our last spot was moved up about 2.5 hours and from our perspective, it’s for A&K convenience and cut short of our enjoyment 6. Our main guide instead of apologizing to guests to mid-handling and poor A&K operations, he keeps on saying “Let me tell you…”….this is my 3rd trip to Africa and have travelled over 110+ countries around the world and this supposed “luxury” experience has to be the worst. Our fellow travel members ran into various issues and very unfortunate.