This is my first trip with Abercrombie & Kent This is my first trip with Abercrombie & Kent. I’ve been on several trips with National Geographic and loved those. I wanted to try a different tour operator and see how they compare to National Geographic. The trip is 2 months off and already I’m having my doubts. Multiple emails from different people asking for the exact same information, namely flight arrangements. I keep telling each person when I sent the requested information and to whom. Nothing much about the trip itinerary yet or who will be leading the tour. By now with National Geographic I would have had that information and would have been provided with a list of suggested reading materials to learn more about the tour destinations. So far, I’m less than impressed. This is supposed to be a top tier tour operator…they certainly charge top tier prices. Time will tell

BEWARE DON'T BOOK Extra Services Iceland (Aug. 2021) Used A&K early check-in & 2 extra nights; charged $660 per night (taxes/breakfast) Other guests booked w/hotel (same room) $330. While on trip emailed numerous times & received generic non-answer from Margaret Wnek, Guest Relations. A couple on trip A&K quoted helicopter ride, $3,000. We paid $850 w/hotel for same ride. Asked Ms. Wnek for customer survey of trip like they used to do; told they don't do this.

Booked a flight on Emirates Airline… Booked a flight on Emirates Airline through them - espensive - had to cancel due to Covid - Promised refund in 6-8 weeks - now been over 10 weeks - agent says it is an "accounting issue" - manager no help. I'm sure Emirates refunded A&K - but A&K refuses to do as they promised and refund my money back to me. Very poor form

Similar experience to the other posters… Got there eventually on a credit note due to COVID disruption. Next time less stress and hassle please!

.Refund of monies SCAM . June 1st, 2020 cancelled a trip to Egypt & Jordan due to COVID 19 concerns. To my great shock, I was told it would take 4-6 weeks for A&K to process the return of my monies (over $20K). Now I am not stupid....it does not take that long to enter my credit card in their machine and hit the button "refund money". I asked the agent if I was booking a new trip and needed to make the required deposit, how long would it take them to process my payment....her quick response was "oh, it would be done immediately!" The takeaway is that when A&K wants money...that transaction can be done immediately....but when the guest wants a return of their money.....gee that transaction takes 4-6 weeks. It is obviously NOT a priority to return money to a guest. It's best for them to have my money sitting in their bank account. You have to wonder....what else is not a priority for A&K?