We took the Singapore & Malaysia tour We took the Singapore & Malaysia Tapestry of cultures. It was a Marco Polo tour which is supposed to be their best and a small group. There were 13 of us and we all agreed this would be our last trip with them. This was billed as a foodie experience and the places they took us were awful. Experiences like a special mahjong class touted as an A&K exclusive experience vanished. The A&K representative apologized at the end of our trip saying he knew this was not the trip we expected. Since we didn't receive events as stated in the description we requested that they give use partial refund. Everyone on the tour complained to A&K in detail about everything that went wrong. We were offered $1000 toward another trip. This is not a way to treat repeat customers.

Wings over Mediterranean Sept 2022 Wings over Mediterranean Sept 2022. Other than the intra-city flights which were first class private jet, the rest was......average. Tour buses with windows too small to see any passing points of interest. A 250 sq ft "luxury" hotel room---thought I was in a Motel 8. Museum tours led by local experts who over-talked so long that they cut into anything that was planned for the remainder of that day. Restaurants....3 in particular very small, crowded, and not even remotely above average. Written itinerary says "and then return to your host city and enjoy the rest of the afternoon at your leisure." No way...we usually got back to the hotel around 5:30 after already passing up at least one planned exhibit. We had no special tour group privileges...we were just part of the pack and were overrun by tourists at every stop. $40,000 per person....a big huge "ouch"

Extremely unhelpful and unresponsive Extremely unhelpful and unresponsive. I place at several calls with the agent assigned to my trip to assist in logistics. None of the calls were returned. For assistance they refer you to 3rd party vendors that charge you an arm and a leg... not the kind of service one expects for even the least prestigous of tour companies.

Booked a flight on Emirates Airline… Booked a flight on Emirates Airline through them - espensive - had to cancel due to Covid - Promised refund in 6-8 weeks - now been over 10 weeks - agent says it is an "accounting issue" - manager no help. I'm sure Emirates refunded A&K - but A&K refuses to do as they promised and refund my money back to me. Very poor form

Still waiting After months, I am still waiting for any response from A & K. In the meantime, on various travel websites, I’ve read reviews left by other A & K travelers who had the same similar, disappointing experiences as we did on our A & K safari. I haven’t even gotten any responses from this website! If you’re reading this, chances are you’ve already traveled with A & K and been unhappy. Too bad we trusted this company and shame on them for not caring about their customers.