If It Was A Free Trip, I Would Not Use A&K I will NEVER, EVER, EVER use A&K again and when asked I tell people to use another tour company. They give you bad and incorrect travel information. They do not return inquires and tell you they are too busy. I am waiting for two refunds. We went to South Africa and Kenya with them. I cannot say enough bad things about them. Interesting that they do not ask their customers to review them at the end of a trip

We took the Singapore & Malaysia tour We took the Singapore & Malaysia Tapestry of cultures. It was a Marco Polo tour which is supposed to be their best and a small group. There were 13 of us and we all agreed this would be our last trip with them. This was billed as a foodie experience and the places they took us were awful. Experiences like a special mahjong class touted as an A&K exclusive experience vanished. The A&K representative apologized at the end of our trip saying he knew this was not the trip we expected. Since we didn't receive events as stated in the description we requested that they give use partial refund. Everyone on the tour complained to A&K in detail about everything that went wrong. We were offered $1000 toward another trip. This is not a way to treat repeat customers.

We have just finished 12 days 7:28-8/8 Africa Safari We have just finished 12 days 7:28-8/8 Kenya and Tanzania Africa holiday. A&K has pride itself to be a luxury tour operator which is definitely not our experiences. It’s more like flying economy plus. Issues are 1. A&K cars are old and have lots of wear. 2. We were stuck at a air strip in Kenya border for over 2 hours. The local representative of A&K did not give us updates and told us it’s operation issues in different cities (Arusha and Nairobi). I kept on calling the A&K customer service lines and was promised he would call back and he never did. 3. 1st Guides in Anbrosi English is difficult to understand. 4. Many members in our group all have stomach issues during our trip. 5. Our departure from our last spot was moved up about 2.5 hours and from our perspective, it’s for A&K convenience and cut short of our enjoyment 6. Our main guide instead of apologizing to guests to mid-handling and poor A&K operations, he keeps on saying “Let me tell you…”….this is my 3rd trip to Africa and have travelled over 110+ countries around the world and this supposed “luxury” experience has to be the worst. Our fellow travel members ran into various issues and very unfortunate.

Our trip to Spain and Portugal did not… Our trip to Spain and Portugal did not meet expectations. This was our first A&K trip. It did not compare favorably to our Tauck trips, Backroads, or even trips we planned ourselves and guides we hired. There were numerous disappointments that I won't even mention here. My husband and I both wrote to A&K and received no response. We didnt want anything from them...in fact we wouldn't take another trip with them if it was free. We were only trying to give some constructive feedback. I would be happy to go into more detail if anyone is interested.

Extremely unhelpful and unresponsive Extremely unhelpful and unresponsive. I place at several calls with the agent assigned to my trip to assist in logistics. None of the calls were returned. For assistance they refer you to 3rd party vendors that charge you an arm and a leg... not the kind of service one expects for even the least prestigous of tour companies.