I have been shopping at Chicos since the 1990s… I have been shopping at Chicos since the 1990s and although customer service is now better, the fabrics used and quality of of the products has declined. I can compare Chicos old and new linen, travelers quality in my closet and I am not seeing silk in their offerings . The quality of the sewing has declined as well . I limit my purchases to shorts, capris and jeans mostly now as I can depend on size.

Don't wash your linen dresses according to care instructions! Ordered a beautiful linen dress from Chico's, $179.00, last Spring. Wore it a couple of times before washing it. Hung in my closet because I was out of state for a few months. Came home and decided to wash it before wearing it on Easter. Followed very carefully the care instructions on the dress and it SHRUNK! Couldn't wear it. It was after the 6 months and I didn't have a receipt. CS allowed me to return it "this one time". Thank you. Just called to follow up on my refund. They mailed me a gift card for $9.97, which I haven't received!!! I'm afraid to wash anything I've purchased from Chico's. I'm returning my recent purchases. Who keeps receipts for 6 months? Won't be shopping there again.

Poor Quality Product, cotton material, tissue thin. I wrote a review on the Chico's website and because it was a one rating; they did not publish it. I purchased two tops from them and the material was extremely poor quality. They were cotton tops; the material was tissue thin and you could see through it when you held it up to the light. These tops were $39. For the price, this company should be very ashamed to be selling this level of quality products.

What Happened to Chico's? Have been a big fan of Chico's for a while but the quality of their products is in steap decline. The workmanship is flawed and the materials are of poor quality and unfortunately their prices are no bargain. In the past, haven't minded paying a little more for the selection (for more mature women) and the quality but now I believe that I have purchased my last items from Chico's.

Excellent Customer Service I made an appointment with Sandy to help select some outfits for my birthday. I went in a little early and began asking Jonelle questions about the different pants and their names (Juliett/ Bridgette/ ankle etc.) she was super helpful and got my Chico's knowledge started. During my appointment Patty was also available to help critique my outfits in addition to Sandy. Both of these ladies helped pairing outfits plus suggesting some more colorful items. They recommended and brought full price and sale pieces I wouldn't normally gravitate towards, and their choices were brilliant. The addition of the sale items added value to my new wardrobe. I returned another day to find a 30% sale on the sale items!!! Got some deals that day as well!! The manager Nancy called to remind me about the Black Friday Sale and of course I returned, 30% off and still 30% on the sale items. Upon my final visit for my birthday month, I had yet another stylish lady, Cindy assist me. I can't say enough about these ladies, their product knowledge, styling capabilities and overall excellent customer service. Please stop by and give them the opportunity to style you. This isn't offered in many stores and separates Chico's from the average department store. Come see the store in Lawrence on Mass Street these ladies are one class act... Jonelle, Sandy, Patty and Cindy!!!