Non-existing customer service. would call their customer service non… I would call their customer service non existent. I am a cancer patient and recently wanted to return, exchange or get a gift card for something that I had missed the return date for due to treatments. It was 4 days late. They told me that they no longer can take anything back even if it is 1 or 2 days late. The order is taken out of their system. I hope none of them ever get cancer and need a 1 time exception. Will never shop their again.

Excellent Customer Service I made an appointment with Sandy to help select some outfits for my birthday. I went in a little early and began asking Jonelle questions about the different pants and their names (Juliett/ Bridgette/ ankle etc.) she was super helpful and got my Chico's knowledge started. During my appointment Patty was also available to help critique my outfits in addition to Sandy. Both of these ladies helped pairing outfits plus suggesting some more colorful items. They recommended and brought full price and sale pieces I wouldn't normally gravitate towards, and their choices were brilliant. The addition of the sale items added value to my new wardrobe. I returned another day to find a 30% sale on the sale items!!! Got some deals that day as well!! The manager Nancy called to remind me about the Black Friday Sale and of course I returned, 30% off and still 30% on the sale items. Upon my final visit for my birthday month, I had yet another stylish lady, Cindy assist me. I can't say enough about these ladies, their product knowledge, styling capabilities and overall excellent customer service. Please stop by and give them the opportunity to style you. This isn't offered in many stores and separates Chico's from the average department store. Come see the store in Lawrence on Mass Street these ladies are one class act... Jonelle, Sandy, Patty and Cindy!!!

Chico Facebook deal a scam! The REAL Chicos was scammed by a company from Hong Kong via Facebook ads in mid August into Sept. Orders were tracked , then supposedly delivered, often to a “courtyard”. My bank is handling an investigation and my $ was returned to my VISA acct’

If I could give a ZERO rating I would If I could give a ZERO rating I would. I ordered two items in good faith that I would receive them in Michigan in a timely manner. My order was placed on Mar 5. On Mar 6 they were at an origin facility in Winder, Georgia. The 7th it was a regional facility in Atlanta, Georgia. Next a post office in Marietta. On the 10th it was back at another facility in Atlanta. Next up Palmetto, Georgia. I called Chicos and was told two things. They couldn't do anything about it for 7-10 business days, but when I said I would call back on day 7 she changed her mind and said, no I needed to wait 10. She then told me it was my fault anyway, because I used "basic shipping". I should have paid extra if I wanted it in a timely manner. I called my local post office and they filed a concern with Palmetto. They didn't know where it was or when they'd find it. The post master here said he could send Chicos the paperwork saying it was lost. The second supervisor I talked with wasn't interested. They still needed to wait 10 business days, but unlike the previous Chicos' supervisor she said they did not include Saturdays as business days even though it is a business day for the post office. She was unwilling to do anything. One item I ordered is now sold out and the other looks like will be sold out before the 20th (which is TWO WEEKS after my order was placed) and the soonest they will begin looking into where my order is. I'm done with Chicos. They aren't worth this frustration!

Honestly these people are dumber than… Honestly these people are dumber than bricks. I ordered Christmas giftS ahead of time- my entire order was cancelled with zero notification. I sat online they couldn’t help me. I called customer service, got it squared away with what was actually left in stock- they expedited shipping to my mother which is -yes at a different address. They sent the order to my house!!!!!!!! It’s now December 30th and my mother has not gotten a Xmas gift. Thank you chicos.