If I could give a ZERO rating I would If I could give a ZERO rating I would. I ordered two items in good faith that I would receive them in Michigan in a timely manner. My order was placed on Mar 5. On Mar 6 they were at an origin facility in Winder, Georgia. The 7th it was a regional facility in Atlanta, Georgia. Next a post office in Marietta. On the 10th it was back at another facility in Atlanta. Next up Palmetto, Georgia. I called Chicos and was told two things. They couldn't do anything about it for 7-10 business days, but when I said I would call back on day 7 she changed her mind and said, no I needed to wait 10. She then told me it was my fault anyway, because I used "basic shipping". I should have paid extra if I wanted it in a timely manner. I called my local post office and they filed a concern with Palmetto. They didn't know where it was or when they'd find it. The post master here said he could send Chicos the paperwork saying it was lost. The second supervisor I talked with wasn't interested. They still needed to wait 10 business days, but unlike the previous Chicos' supervisor she said they did not include Saturdays as business days even though it is a business day for the post office. She was unwilling to do anything. One item I ordered is now sold out and the other looks like will be sold out before the 20th (which is TWO WEEKS after my order was placed) and the soonest they will begin looking into where my order is. I'm done with Chicos. They aren't worth this frustration!

Deteriorating Chico's used to have chic takes on current styles and well-crafted clothes. The patterns used to match across seams, the patterns used to extend to the back of the items, the materials were of good quality. There used to be color-matched or coordinated separates that would make an outfit that were all available for sale at the same time. Color names were dependable to be the same color across pieces. That has deteriorated significantly. Same prices, but now cheap fabrics, especially see-through whites, coordinating pieces are not available at the same time. Patterns are not matched. Stitching is sometimes pulled instead of flat. Chico's clothing used to be worth the higher price for the tailoring and quality. Not any more.

Don't wash your linen dresses according to care instructions! Ordered a beautiful linen dress from Chico's, $179.00, last Spring. Wore it a couple of times before washing it. Hung in my closet because I was out of state for a few months. Came home and decided to wash it before wearing it on Easter. Followed very carefully the care instructions on the dress and it SHRUNK! Couldn't wear it. It was after the 6 months and I didn't have a receipt. CS allowed me to return it "this one time". Thank you. Just called to follow up on my refund. They mailed me a gift card for $9.97, which I haven't received!!! I'm afraid to wash anything I've purchased from Chico's. I'm returning my recent purchases. Who keeps receipts for 6 months? Won't be shopping there again.

Poor Quality Product, cotton material, tissue thin. I wrote a review on the Chico's website and because it was a one rating; they did not publish it. I purchased two tops from them and the material was extremely poor quality. They were cotton tops; the material was tissue thin and you could see through it when you held it up to the light. These tops were $39. For the price, this company should be very ashamed to be selling this level of quality products.

I have been shopping at Chicos since the 1990s… I have been shopping at Chicos since the 1990s and although customer service is now better, the fabrics used and quality of of the products has declined. I can compare Chicos old and new linen, travelers quality in my closet and I am not seeing silk in their offerings . The quality of the sewing has declined as well . I limit my purchases to shorts, capris and jeans mostly now as I can depend on size.