Delayed baggage (1 day plus) - on BOTH trips with aeroflot My boyfriend and I went from Copenhagen via Moscow to Phuket Thailand with aeroflot - and then the same route for the return trip. When we arrived in Phuket, my boyfriend's baggage was not on the plane - they had kept it on the transit in Moscow (with 20 other people's luggage from the same connecting flight), and we were informed it would arrive the following day in Phuket (which it did). Then on our return trip - also with transit in Moscow - we landed in Copenhagen, and BOTH of our suitcases were not with the plane. Again they had left them in Moscow (also with 20 other people's suitcases and belongings).... We were then told that because of New Years (we landed on the 29th of december), our suitcases might not get to us before early January!!! This is just so absolutely NOT ok. So if you're prepared to wait for days after arrival for your baggage, then definitely choose Aeroflot, if not then just DON'T book your plane tickets with them!!!

Very bad experience traveling with Aeroflot, Russian airlines. First of all, you think during all the travel you may be a problem because the planes are very uncomfortable, loud and they shake a lot. We traveled from Paris to Tokyo(16 hours) with a connecting flight in Moscow. We saw on the website they have a lot of different special meals, so we ordered 3 times vegetarian meals for both flights, but a little later we received emails telling us the reservation wasn't possible. The day of the flight we realized there were a lot of people with vegetarian meals and we could not eat anything during 16 hours! For the return flight, they changed the schedule of the second flight without sending us any notification / email and we arrived 2 hours late. The entertainment is very poor, bad quality of sound and movies. I would not recommend this airline and I won't travel with them again.

Money stolen from luggage Dosent deserve a single star, worst airline. I had flight from Munich Via Moscow to New Delhi on 18th Dec 2018. The airline service messed up. 1. Luggage didnt arrived at Delhi. 2. 60 Euros got stolen from luggage when it arrived later, nobody picking the call to make complain 3. In the flight toilet door was broke and open, I had to smell the toilet all way. 4. Water was spilled on carpet at the back all over. 5. The complementary meal was over.

Good expereince in general Good expereince in general, Aceptable prize and confortable fligts. Miles programe dont works properly, i was 4 months claiming my password. once my luggage arrived 4 days late due to Moscow transfer

Avoid at all costs. They're refusing a refund for cancelled flights in breach of EC Regulation 261/2004 - they've said a refund is coming but now they're saying it's not. Can't get in touch, can't get a refund, their feedback forms don't work. I can't understand how they're allowed to operate as they've effectively stolen money. It takes seconds to process a sale, a refund should be just as quick. Avoid these at all costs.