Choose aeroflot if you are fine with a 26 hour delay without compensation On a trip from Thailand to Copenhagen via Moscow the flight from Thailand was delayed 2½ hours and our connecting flight did not wait (it was a matter of just 40 minutes and it was an evening flight so it is hard to believe that the reason is another than simply bad planning). They claimed that the next morning flight was fully booked so we had to wait 24 hours - furthermore the flight to Copenhagen next day was delayed 2 hours due to technical problems. So a 15 hour journey turned into a 41 hour journey. And we only got a hotel room because we are a family with kids. Economical compensation? Forget about it. EU rules do not apply to non-EU airlines departing from a non-EU country. Aeroflot boasts being a modern airline when it suits them but the service level when it comes to flight transfer is genuinely Russian and somehow the Russian winter weather seems to surprise them every year. So think twice before you choose Aeroflot to save some money. They may be ok if you only go to Moscow on a direct flight but they are uncapable of handling flight transfers in a professional way.

The best airlines at Europe The best airlines at Europe Flying to USA, on Europe - everytime comfort, polite suart, clean saloon. Recommend!

Absolutely ok experience I heard so many horror stories of this company, that I was very afraid to book a two-leg flight to Tokyo for my sister (connecting in Moscow). THe price was 40% lower then "big" airlines like KLM, etc. Then to our surprise everything was perfect. Contacted customer support twice (name change, itinerary change), and both times I spoke to a polite lady with excelent English, who picked up the phone immediately.

Good expereince in general Good expereince in general, Aceptable prize and confortable fligts. Miles programe dont works properly, i was 4 months claiming my password. once my luggage arrived 4 days late due to Moscow transfer

charged twice for the same ticket ( PNR: JHMGHL ) Aeroflot has just charged me a second time for the same ticket. A week ago, I bought tickets for me and my wife and paid with my Visa card. One single transaction. PNR: JHMGHL Tonight just 30 minutes ago, Aeroflot has charged me again for the same tickets! Two transactions for the same amount in total. What kind of business practice is that?! Not only their planes take off before official departure and they close the gates prematurely without waiting for all the passengers. They even charge you multiple times for the same tickets! I am considering never coming back to Russia again. Not dealing ever again with any Russian companies. They tend to cheat every time. Things can go wrong when there is nothing that seemingly can go wrong.