Aeroflot is cheating its customers I have been waiting for a refund for my canceled flight for months! I am still fighting cause Aeroflot is trying to cheat me: 1st they told me I have to apply for a voucher, not a refund 2nd they told me I wasn't able to ask for a refund cause an agency had to do it Now they tell me I have to apply for a refund in another country.. I discussed it with several consumer organizations and all that is fake - don't believe anything they tell you. You have the right to get a refund!! I know all their customers are in the same situation. DON'T BOOK ANY FLIGHT WITH THEM!!

If you need your baggage Just got home from our trip to Thailand. We went from Copenhagen via Moscow to Phuket. When we arrived in Phuket my baggage was not on the plane from Moscow. And I was not the only one. 20 other passengers were in the same situation. We wrote to Aeroflot from Thailand (18 dec. 2016) to tell them about the problem and to tell them, that we needed to buy several things in Thailand due to the missing baggage. We got an autoreply, which told us, that we would hear from them within 5 days (haven't heard from them yet (30 dec). The same thing happened on our return flight from Phuket to Copenhagen via Moscow. No baggage. When we arrived in Copenhagen both mine AND my girlfriend's baggage were left behind in Moscow. The same happened to 15-20 other passengers. If you want to travel and need your baggage on your destination AND want your baggage when you return.....DON'T use Aeroflot 😞

Never had any major issues Tickets are a bit expensive but it's compensated by possibility of picking more convenient time as multiple flights are available during the day. No hassle with luggage usual to low-costers flights. Seated me into business class instead of economy for free once.

charged twice for the same ticket ( PNR: JHMGHL ) Aeroflot has just charged me a second time for the same ticket. A week ago, I bought tickets for me and my wife and paid with my Visa card. One single transaction. PNR: JHMGHL Tonight just 30 minutes ago, Aeroflot has charged me again for the same tickets! Two transactions for the same amount in total. What kind of business practice is that?! Not only their planes take off before official departure and they close the gates prematurely without waiting for all the passengers. They even charge you multiple times for the same tickets! I am considering never coming back to Russia again. Not dealing ever again with any Russian companies. They tend to cheat every time. Things can go wrong when there is nothing that seemingly can go wrong.

Good expereince in general Good expereince in general, Aceptable prize and confortable fligts. Miles programe dont works properly, i was 4 months claiming my password. once my luggage arrived 4 days late due to Moscow transfer