Avoid at all costs. They're refusing a refund for cancelled flights in breach of EC Regulation 261/2004 - they've said a refund is coming but now they're saying it's not. Can't get in touch, can't get a refund, their feedback forms don't work. I can't understand how they're allowed to operate as they've effectively stolen money. It takes seconds to process a sale, a refund should be just as quick. Avoid these at all costs.

charged twice for the same ticket ( PNR: JHMGHL ) Aeroflot has just charged me a second time for the same ticket. A week ago, I bought tickets for me and my wife and paid with my Visa card. One single transaction. PNR: JHMGHL Tonight just 30 minutes ago, Aeroflot has charged me again for the same tickets! Two transactions for the same amount in total. What kind of business practice is that?! Not only their planes take off before official departure and they close the gates prematurely without waiting for all the passengers. They even charge you multiple times for the same tickets! I am considering never coming back to Russia again. Not dealing ever again with any Russian companies. They tend to cheat every time. Things can go wrong when there is nothing that seemingly can go wrong.

If you need your baggage Just got home from our trip to Thailand. We went from Copenhagen via Moscow to Phuket. When we arrived in Phuket my baggage was not on the plane from Moscow. And I was not the only one. 20 other passengers were in the same situation. We wrote to Aeroflot from Thailand (18 dec. 2016) to tell them about the problem and to tell them, that we needed to buy several things in Thailand due to the missing baggage. We got an autoreply, which told us, that we would hear from them within 5 days (haven't heard from them yet (30 dec). The same thing happened on our return flight from Phuket to Copenhagen via Moscow. No baggage. When we arrived in Copenhagen both mine AND my girlfriend's baggage were left behind in Moscow. The same happened to 15-20 other passengers. If you want to travel and need your baggage on your destination AND want your baggage when you return.....DON'T use Aeroflot 😞

FRAUDSTERS AND SCAMMERS. Like many other reviewers I have been defrauded of my money. I purchased a gift certificate which I never used, and after the expiration date it was supposed to be refunded (as per their T&Cs). I contacted them and they responded that the refund was made, however, I never received my money back. After several follow ups and reminders, I am now told I must provide them with a Russian bank account to receive my refund. Absolutely atrocious.

Delayed baggage (1 day plus) - on BOTH trips with aeroflot My boyfriend and I went from Copenhagen via Moscow to Phuket Thailand with aeroflot - and then the same route for the return trip. When we arrived in Phuket, my boyfriend's baggage was not on the plane - they had kept it on the transit in Moscow (with 20 other people's luggage from the same connecting flight), and we were informed it would arrive the following day in Phuket (which it did). Then on our return trip - also with transit in Moscow - we landed in Copenhagen, and BOTH of our suitcases were not with the plane. Again they had left them in Moscow (also with 20 other people's suitcases and belongings).... We were then told that because of New Years (we landed on the 29th of december), our suitcases might not get to us before early January!!! This is just so absolutely NOT ok. So if you're prepared to wait for days after arrival for your baggage, then definitely choose Aeroflot, if not then just DON'T book your plane tickets with them!!!