Very bad experience traveling with Aeroflot, Russian airlines. First of all, you think during all the travel you may be a problem because the planes are very uncomfortable, loud and they shake a lot. We traveled from Paris to Tokyo(16 hours) with a connecting flight in Moscow. We saw on the website they have a lot of different special meals, so we ordered 3 times vegetarian meals for both flights, but a little later we received emails telling us the reservation wasn't possible. The day of the flight we realized there were a lot of people with vegetarian meals and we could not eat anything during 16 hours! For the return flight, they changed the schedule of the second flight without sending us any notification / email and we arrived 2 hours late. The entertainment is very poor, bad quality of sound and movies. I would not recommend this airline and I won't travel with them again.

You get what you pay for. Horrible, aloof service. No paid upgrades (hurt my knee on vacation, couldn't buy extra legroom or upgrade to higher class, so my knee wouldn't be in a locked bended position for 10 hours). Cramped seats if you're semi-tall (1.90 for me). Food is even more tasteless than your run of the mill airline food (apart from the russian fruit leather thing, which was really addictive). Just an all around poor experience. But I saved like 200 euros. Think Ill try a difference airline next time.

Good expereince in general Good expereince in general, Aceptable prize and confortable fligts. Miles programe dont works properly, i was 4 months claiming my password. once my luggage arrived 4 days late due to Moscow transfer

Couple days ago I read a terrible story… Couple days ago I read a terrible story about transportation of the dog. The dog was flying as it should be in luggage compartment, and after landing all box where dog was sitting was covered inside by blood and dirt. Dog face was injured. Representatives of the airport said that it is not their problem, and it is need to contact to representatives of airlines. Representatives of airlines said to write a complaint, plus to it dog mistress write a statement to police. This situation is ugly, and not the first with this company.

Stay away!! Worst travelling experience of my life. This airline does not even deserve the one star. My boyfriend and was travelling with Aeroflot from Moscow to Hanoi, and when we were supposed to board the flight we arrived at the gate 25 minutes before depature. They had only just begund boarding, and I went very quickly to the washroom, but then I came back - 19 minutes before the scheduled departure - the woman at the check-in counter wouldn't let us board the plane because boarding closes 20 minutes before depature SHARP. The plane was right there in front of us, with the last boarded passengers still walking towards the plane, but "there was nothing that she could do, because boarding had closed". Some other people came running 2 minutes later than us, since their connecting flight had been delayed, and they were not allowed on the plane either. I've never experienced such horrible costumers service in an airport before in my life! We had to by two new tickets and spend 24 hours in Moscow airport. When we finally arrived in Hanoi, our luggage was 4 days delayed. NEVER again will I travel with this airline, and I would recommend you to stay away as well.