Money stolen from luggage Dosent deserve a single star, worst airline. I had flight from Munich Via Moscow to New Delhi on 18th Dec 2018. The airline service messed up. 1. Luggage didnt arrived at Delhi. 2. 60 Euros got stolen from luggage when it arrived later, nobody picking the call to make complain 3. In the flight toilet door was broke and open, I had to smell the toilet all way. 4. Water was spilled on carpet at the back all over. 5. The complementary meal was over.

Very bad experience traveling with Aeroflot, Russian airlines. First of all, you think during all the travel you may be a problem because the planes are very uncomfortable, loud and they shake a lot. We traveled from Paris to Tokyo(16 hours) with a connecting flight in Moscow. We saw on the website they have a lot of different special meals, so we ordered 3 times vegetarian meals for both flights, but a little later we received emails telling us the reservation wasn't possible. The day of the flight we realized there were a lot of people with vegetarian meals and we could not eat anything during 16 hours! For the return flight, they changed the schedule of the second flight without sending us any notification / email and we arrived 2 hours late. The entertainment is very poor, bad quality of sound and movies. I would not recommend this airline and I won't travel with them again.

As an exhausted American citizen … As an exhausted American citizen arriving at JFK in wheelchair at 11:30PM after flight from Vienna with layover in Moscow (15 hours travel time), I thought customs would be no problem. WRONG! Aeroflot had neglected to indicate my flight number on a required document causing an hour and a half wait in line at customs.....home at 2AM. Never again on Aerroflot!

Delayed baggage (1 day plus) - on BOTH trips with aeroflot My boyfriend and I went from Copenhagen via Moscow to Phuket Thailand with aeroflot - and then the same route for the return trip. When we arrived in Phuket, my boyfriend's baggage was not on the plane - they had kept it on the transit in Moscow (with 20 other people's luggage from the same connecting flight), and we were informed it would arrive the following day in Phuket (which it did). Then on our return trip - also with transit in Moscow - we landed in Copenhagen, and BOTH of our suitcases were not with the plane. Again they had left them in Moscow (also with 20 other people's suitcases and belongings).... We were then told that because of New Years (we landed on the 29th of december), our suitcases might not get to us before early January!!! This is just so absolutely NOT ok. So if you're prepared to wait for days after arrival for your baggage, then definitely choose Aeroflot, if not then just DON'T book your plane tickets with them!!!

Stay away!! Worst travelling experience of my life. This airline does not even deserve the one star. My boyfriend and was travelling with Aeroflot from Moscow to Hanoi, and when we were supposed to board the flight we arrived at the gate 25 minutes before depature. They had only just begund boarding, and I went very quickly to the washroom, but then I came back - 19 minutes before the scheduled departure - the woman at the check-in counter wouldn't let us board the plane because boarding closes 20 minutes before depature SHARP. The plane was right there in front of us, with the last boarded passengers still walking towards the plane, but "there was nothing that she could do, because boarding had closed". Some other people came running 2 minutes later than us, since their connecting flight had been delayed, and they were not allowed on the plane either. I've never experienced such horrible costumers service in an airport before in my life! We had to by two new tickets and spend 24 hours in Moscow airport. When we finally arrived in Hanoi, our luggage was 4 days delayed. NEVER again will I travel with this airline, and I would recommend you to stay away as well.