charged twice for the same ticket ( PNR: JHMGHL ) Aeroflot has just charged me a second time for the same ticket. A week ago, I bought tickets for me and my wife and paid with my Visa card. One single transaction. PNR: JHMGHL Tonight just 30 minutes ago, Aeroflot has charged me again for the same tickets! Two transactions for the same amount in total. What kind of business practice is that?! Not only their planes take off before official departure and they close the gates prematurely without waiting for all the passengers. They even charge you multiple times for the same tickets! I am considering never coming back to Russia again. Not dealing ever again with any Russian companies. They tend to cheat every time. Things can go wrong when there is nothing that seemingly can go wrong.

Aeroflot is cheating its customers I have been waiting for a refund for my canceled flight for months! I am still fighting cause Aeroflot is trying to cheat me: 1st they told me I have to apply for a voucher, not a refund 2nd they told me I wasn't able to ask for a refund cause an agency had to do it Now they tell me I have to apply for a refund in another country.. I discussed it with several consumer organizations and all that is fake - don't believe anything they tell you. You have the right to get a refund!! I know all their customers are in the same situation. DON'T BOOK ANY FLIGHT WITH THEM!!

No refund for cancelled flights As per "EC Regulation 261/2004" they have to issue full refund for cancelled flights .No refund after more than 7 months!!! - Everytime I called the customer service they said my refund is coming but now they're saying it's not and got an automatic email saying they give a voucher instead which should be used until december 2020!!!!! Horrible experience ! Avoid these at all costs.

As an exhausted American citizen … As an exhausted American citizen arriving at JFK in wheelchair at 11:30PM after flight from Vienna with layover in Moscow (15 hours travel time), I thought customs would be no problem. WRONG! Aeroflot had neglected to indicate my flight number on a required document causing an hour and a half wait in line at customs.....home at 2AM. Never again on Aerroflot!

Continue to argue for a refund Continue to argue for a refund. My flights were cancelled in April and was originally told to wait 3 months for a refund. Now they say I can't have a refund. They have taken my money and not given me a product which is a breach of contract and breach of my statutory rights. I am now seeking my money back through the courts because they have broken international law. I do not understand how they can think it is acceptable to take my money and not give me anything in return.