Money stolen from luggage Dosent deserve a single star, worst airline. I had flight from Munich Via Moscow to New Delhi on 18th Dec 2018. The airline service messed up. 1. Luggage didnt arrived at Delhi. 2. 60 Euros got stolen from luggage when it arrived later, nobody picking the call to make complain 3. In the flight toilet door was broke and open, I had to smell the toilet all way. 4. Water was spilled on carpet at the back all over. 5. The complementary meal was over.

Never had any major issues Tickets are a bit expensive but it's compensated by possibility of picking more convenient time as multiple flights are available during the day. No hassle with luggage usual to low-costers flights. Seated me into business class instead of economy for free once.

As an exhausted American citizen … As an exhausted American citizen arriving at JFK in wheelchair at 11:30PM after flight from Vienna with layover in Moscow (15 hours travel time), I thought customs would be no problem. WRONG! Aeroflot had neglected to indicate my flight number on a required document causing an hour and a half wait in line at customs.....home at 2AM. Never again on Aerroflot!

If you need your baggage Just got home from our trip to Thailand. We went from Copenhagen via Moscow to Phuket. When we arrived in Phuket my baggage was not on the plane from Moscow. And I was not the only one. 20 other passengers were in the same situation. We wrote to Aeroflot from Thailand (18 dec. 2016) to tell them about the problem and to tell them, that we needed to buy several things in Thailand due to the missing baggage. We got an autoreply, which told us, that we would hear from them within 5 days (haven't heard from them yet (30 dec). The same thing happened on our return flight from Phuket to Copenhagen via Moscow. No baggage. When we arrived in Copenhagen both mine AND my girlfriend's baggage were left behind in Moscow. The same happened to 15-20 other passengers. If you want to travel and need your baggage on your destination AND want your baggage when you return.....DON'T use Aeroflot 😞

Delayed baggage (1 day plus) - on BOTH trips with aeroflot My boyfriend and I went from Copenhagen via Moscow to Phuket Thailand with aeroflot - and then the same route for the return trip. When we arrived in Phuket, my boyfriend's baggage was not on the plane - they had kept it on the transit in Moscow (with 20 other people's luggage from the same connecting flight), and we were informed it would arrive the following day in Phuket (which it did). Then on our return trip - also with transit in Moscow - we landed in Copenhagen, and BOTH of our suitcases were not with the plane. Again they had left them in Moscow (also with 20 other people's suitcases and belongings).... We were then told that because of New Years (we landed on the 29th of december), our suitcases might not get to us before early January!!! This is just so absolutely NOT ok. So if you're prepared to wait for days after arrival for your baggage, then definitely choose Aeroflot, if not then just DON'T book your plane tickets with them!!!