charged twice for the same ticket ( PNR: JHMGHL ) Aeroflot has just charged me a second time for the same ticket. A week ago, I bought tickets for me and my wife and paid with my Visa card. One single transaction. PNR: JHMGHL Tonight just 30 minutes ago, Aeroflot has charged me again for the same tickets! Two transactions for the same amount in total. What kind of business practice is that?! Not only their planes take off before official departure and they close the gates prematurely without waiting for all the passengers. They even charge you multiple times for the same tickets! I am considering never coming back to Russia again. Not dealing ever again with any Russian companies. They tend to cheat every time. Things can go wrong when there is nothing that seemingly can go wrong.

Stay away!! Worst travelling experience of my life. This airline does not even deserve the one star. My boyfriend and was travelling with Aeroflot from Moscow to Hanoi, and when we were supposed to board the flight we arrived at the gate 25 minutes before depature. They had only just begund boarding, and I went very quickly to the washroom, but then I came back - 19 minutes before the scheduled departure - the woman at the check-in counter wouldn't let us board the plane because boarding closes 20 minutes before depature SHARP. The plane was right there in front of us, with the last boarded passengers still walking towards the plane, but "there was nothing that she could do, because boarding had closed". Some other people came running 2 minutes later than us, since their connecting flight had been delayed, and they were not allowed on the plane either. I've never experienced such horrible costumers service in an airport before in my life! We had to by two new tickets and spend 24 hours in Moscow airport. When we finally arrived in Hanoi, our luggage was 4 days delayed. NEVER again will I travel with this airline, and I would recommend you to stay away as well.

Choose aeroflot if you are fine with a 26 hour delay without compensation On a trip from Thailand to Copenhagen via Moscow the flight from Thailand was delayed 2½ hours and our connecting flight did not wait (it was a matter of just 40 minutes and it was an evening flight so it is hard to believe that the reason is another than simply bad planning). They claimed that the next morning flight was fully booked so we had to wait 24 hours - furthermore the flight to Copenhagen next day was delayed 2 hours due to technical problems. So a 15 hour journey turned into a 41 hour journey. And we only got a hotel room because we are a family with kids. Economical compensation? Forget about it. EU rules do not apply to non-EU airlines departing from a non-EU country. Aeroflot boasts being a modern airline when it suits them but the service level when it comes to flight transfer is genuinely Russian and somehow the Russian winter weather seems to surprise them every year. So think twice before you choose Aeroflot to save some money. They may be ok if you only go to Moscow on a direct flight but they are uncapable of handling flight transfers in a professional way.

If you need your baggage Just got home from our trip to Thailand. We went from Copenhagen via Moscow to Phuket. When we arrived in Phuket my baggage was not on the plane from Moscow. And I was not the only one. 20 other passengers were in the same situation. We wrote to Aeroflot from Thailand (18 dec. 2016) to tell them about the problem and to tell them, that we needed to buy several things in Thailand due to the missing baggage. We got an autoreply, which told us, that we would hear from them within 5 days (haven't heard from them yet (30 dec). The same thing happened on our return flight from Phuket to Copenhagen via Moscow. No baggage. When we arrived in Copenhagen both mine AND my girlfriend's baggage were left behind in Moscow. The same happened to 15-20 other passengers. If you want to travel and need your baggage on your destination AND want your baggage when you return.....DON'T use Aeroflot 😞

Delayed baggage (1 day plus) - on BOTH trips with aeroflot My boyfriend and I went from Copenhagen via Moscow to Phuket Thailand with aeroflot - and then the same route for the return trip. When we arrived in Phuket, my boyfriend's baggage was not on the plane - they had kept it on the transit in Moscow (with 20 other people's luggage from the same connecting flight), and we were informed it would arrive the following day in Phuket (which it did). Then on our return trip - also with transit in Moscow - we landed in Copenhagen, and BOTH of our suitcases were not with the plane. Again they had left them in Moscow (also with 20 other people's suitcases and belongings).... We were then told that because of New Years (we landed on the 29th of december), our suitcases might not get to us before early January!!! This is just so absolutely NOT ok. So if you're prepared to wait for days after arrival for your baggage, then definitely choose Aeroflot, if not then just DON'T book your plane tickets with them!!!