You get what you pay for. Horrible, aloof service. No paid upgrades (hurt my knee on vacation, couldn't buy extra legroom or upgrade to higher class, so my knee wouldn't be in a locked bended position for 10 hours). Cramped seats if you're semi-tall (1.90 for me). Food is even more tasteless than your run of the mill airline food (apart from the russian fruit leather thing, which was really addictive). Just an all around poor experience. But I saved like 200 euros. Think Ill try a difference airline next time.

Continue to argue for a refund Continue to argue for a refund. My flights were cancelled in April and was originally told to wait 3 months for a refund. Now they say I can't have a refund. They have taken my money and not given me a product which is a breach of contract and breach of my statutory rights. I am now seeking my money back through the courts because they have broken international law. I do not understand how they can think it is acceptable to take my money and not give me anything in return.

No refund for cancelled flights As per "EC Regulation 261/2004" they have to issue full refund for cancelled flights .No refund after more than 7 months!!! - Everytime I called the customer service they said my refund is coming but now they're saying it's not and got an automatic email saying they give a voucher instead which should be used until december 2020!!!!! Horrible experience ! Avoid these at all costs.

The best airlines at Europe The best airlines at Europe Flying to USA, on Europe - everytime comfort, polite suart, clean saloon. Recommend!

Avoid at all costs. They're refusing a refund for cancelled flights in breach of EC Regulation 261/2004 - they've said a refund is coming but now they're saying it's not. Can't get in touch, can't get a refund, their feedback forms don't work. I can't understand how they're allowed to operate as they've effectively stolen money. It takes seconds to process a sale, a refund should be just as quick. Avoid these at all costs.