Exemplary Customer Service Ms Carol I spoke to was very professional knowledgeable courteous and managed to resolve my concerns

MobyTrip has an excellent support team I booked a stay and came down with Covid a couple of days before I was supposed to leave. RM with MobyTrip helped me navigate the process to ask for a refund with very little effort. The whole process was easy and their support team responded almost immediately!! I had my cancellation and refund processed in less than an hour!! I'll definitely be booking through MobyTrip again in the future. 5 stars!! *****

GET HELP IF YOUR RESERVATION DID NOT WORK... I also went through a bad expereince with the booking, however I reached out to the CEO of MobyTrip and he made sure I received a refund. Not sure why there are so many reservations not working. Something they should fix.

Third Party Scam I was misled thinking I confirmed an Airbnb stay and it rerouted to this third party that is a scam. The hotel had no confirmation of my stay at all. The room they scrambled to give us by (finally) 1am was not at all the room I was charged for. Due to the staff unaware of my stay and even providing all the email confirmation from this company did not lead me to the correct room booked nor having any information regarding the stay. Charged way above retail value for the incorrect accommodation that took well over two hours to handle.

Tired and weary traveler. I was traveling for 18 hours and tired I was traveling for 18 hours and tired. I booked a room at the hotel which I thought was for tonight. I immediately discovered it was for a week later, I cancelled the reservation and immediately it said no refund on cancellations. I was so tired i missed the date. I immediately reached out to Moby and a miss RM took the call. Through many tries she was able to get me a refund. The superior customer service, excellent response and thoroughness of miss RM is note worthy and commendable. In a time when so many never care or give any service RM was awesome. I give her 5 stars for the best service,attitude and abilities. Thank you so much!