Support was unable to assist me in… Support was unable to assist me in getting my money back from a hotel I never stayed in. Support yelled at me calling me a liar instead of believing me, so now I’ve spent weeks talking to the hotel myself with Mobytrip not only just not helping in the first place but actually making things worse the whole time. Hire people that can speak English and can follow directions in calling hotels.

Made a booking for 1 night stay in… Made a booking for 1 night stay in Jacksonville, hotel had some trouble finding the reservation code because I made it only 10 minutes before walking in, got all sorted and checked in, saved like $15

Tired and weary traveler. I was traveling for 18 hours and tired I was traveling for 18 hours and tired. I booked a room at the hotel which I thought was for tonight. I immediately discovered it was for a week later, I cancelled the reservation and immediately it said no refund on cancellations. I was so tired i missed the date. I immediately reached out to Moby and a miss RM took the call. Through many tries she was able to get me a refund. The superior customer service, excellent response and thoroughness of miss RM is note worthy and commendable. In a time when so many never care or give any service RM was awesome. I give her 5 stars for the best service,attitude and abilities. Thank you so much!

Fraudulent advertising Fraudulent advertising. Mobytrip shows a lower price than other hotel booking websites so I used it. But I was charged a resort fee at check in. Mobytrip never showed me that there is a resort fee during my entire booking process. Mobytrip falsely show a low price and hide the resort fee so that you will choose it but you will end up paying more than other legitimate website like Expedia.

We drove 2 days to Jacksonville Florida… We drove 2 days to Jacksonville Florida from Ohio in January. Had our hotel booked from the 4th to the 12th. When we got to the hotel, our reservation had been cancelled. We were told that since we didn't show up on the 2nd they had cancelled our room. We had to go to another hotel and shorten our trip because of their mistake in booking our hotel. I double checked & I did put in the 4th to the 12th. When I called them, they were very rude. I've been fighting them for 4 months. Do not use them. They are not professional at all.