We drove 2 days to Jacksonville Florida… We drove 2 days to Jacksonville Florida from Ohio in January. Had our hotel booked from the 4th to the 12th. When we got to the hotel, our reservation had been cancelled. We were told that since we didn't show up on the 2nd they had cancelled our room. We had to go to another hotel and shorten our trip because of their mistake in booking our hotel. I double checked & I did put in the 4th to the 12th. When I called them, they were very rude. I've been fighting them for 4 months. Do not use them. They are not professional at all.

Fraudulent advertising Fraudulent advertising. Mobytrip shows a lower price than other hotel booking websites so I used it. But I was charged a resort fee at check in. Mobytrip never showed me that there is a resort fee during my entire booking process. Mobytrip falsely show a low price and hide the resort fee so that you will choose it but you will end up paying more than other legitimate website like Expedia.

Third Party Scam I was misled thinking I confirmed an Airbnb stay and it rerouted to this third party that is a scam. The hotel had no confirmation of my stay at all. The room they scrambled to give us by (finally) 1am was not at all the room I was charged for. Due to the staff unaware of my stay and even providing all the email confirmation from this company did not lead me to the correct room booked nor having any information regarding the stay. Charged way above retail value for the incorrect accommodation that took well over two hours to handle.

Tired and weary traveler. I was traveling for 18 hours and tired I was traveling for 18 hours and tired. I booked a room at the hotel which I thought was for tonight. I immediately discovered it was for a week later, I cancelled the reservation and immediately it said no refund on cancellations. I was so tired i missed the date. I immediately reached out to Moby and a miss RM took the call. Through many tries she was able to get me a refund. The superior customer service, excellent response and thoroughness of miss RM is note worthy and commendable. In a time when so many never care or give any service RM was awesome. I give her 5 stars for the best service,attitude and abilities. Thank you so much!

I booked online motel I booked a motel online got their on the actual date and the motel was temporarily closed due to busted pipes.. I've called and waited for a response on a refund which they said was confirmed and it's 2 weeks later nothing has happened.. they blocked my number and took my money which is ridiculous.. can anyone assist me on my next procedure I should take this has been a stressful experience..