Hidden fees and scam Hidden fees and scam. You pay more going through them than directly through the hotel or maybe a more trustworthy booking company because they charge their own fees besides the hotel charging theirs. We didnt even end up staying in the hotel we booked after realizing we were paying way more than we originally thought , we went and looked for another hotel and now there’s no way to get our money back for that first hotel!

Fraudulent advertising Fraudulent advertising. Mobytrip shows a lower price than other hotel booking websites so I used it. But I was charged a resort fee at check in. Mobytrip never showed me that there is a resort fee during my entire booking process. Mobytrip falsely show a low price and hide the resort fee so that you will choose it but you will end up paying more than other legitimate website like Expedia.

Exemplary Customer Service Ms Carol I spoke to was very professional knowledgeable courteous and managed to resolve my concerns

Worst Third Party App Ever!!! Ive used so many third party applications because I travel often and stay in many hotels. This is the WORST COMPANY I have every dealt with in my entire life. I made a reservation for the wrong date on accident and instead of canceling it they charged me full night stay and then just stopped answering the phones!

Hidden fees After booking a non-refundable stay, I was then informed of a "mandatory" resort fee (which is normally optional for items like use of the fitness club and valet parking). It increased the price by 50%. Had they been upfront about this fee I would have chosen a different option. I feel like they are a dishonest service.