Nickie Petro
GBIt's the worst investment ever! It's the worst investment ever!! I've been a member since 2004 (unfortunately) and nothing is ever available!! The customer service doesn't want to help at all. It's the biggest money pit!! STAY AWAY!
Linda McAskill
GBHigh maintenance annual fees High maintenance annual fees, difficult to make reservations, forced into 7 days and start that incurs higher cost of flying. Overbooked. Fee of $250 for transition out of contract, after losibg points that were paid for. Zero value after paying several thousand dollars. Bad investment@
Karen Traore
GBNo empathy and very pathetic practice Purchased Dec 16th 2023, Fiancé passed away Jan 22 2024. These guys have harassed me timelessly. I went from a 2 household income to 1. The HOA was quoted at 972, but when the invoice came it was doubled. I called and was told it was a estimate. I can see an estimate being 20 to 30 dollars more, but not double. the interest is more than the cost. Run and run fast. don't even sign up for the discount weekend getaways. I blame Hilton primary. When you get a Amex card, you start getting the scams along with it. My fiancé was so sick during the presentation and they still hassled us to buy. 1 hour turned into 5. Now after my loss, they are calling asking for my fiancé even after I told them he passed away and submitted a death certificate. Shameful.
Mike A Darwish
GBDONT BUY TIME SHARE WITH THEM VERY BAD… DONT BUY TIME SHARE WITH THEM VERY BAD SERVICE IF YOU I DAY LATE THEY CHARGE $550. LATE FEES. VERY BAD CUSTOMER SERVICE.
Charlie Fajkus
GBI paid for 3 night package I paid for 3 night package. Have had a medical emergency come up and needed to reschedule time for my stay. Tried contacting for 2 days. Finally on 2nd day after waiting for 45 minutes I talked to Shauna. Was short and pointed with me that I would have to forfeit my payment and could not reschedule. Once answered call lasted 30 seconds. Horrible customer service. Blessing in disguise that I will not but a timeshare with Hilton Grand Vacations. Diamond Resort. They don't understand who the customer is. Stay away!