Diamond is run by crocks. We loved our timeshare until Diamond bought the resort we owned at. Then the BS started. This company can do the right thing and close there doors. They are a bunch of crooks. They will lie to you and tell you "you need to buy another 10000 points so you can use your 20000 points." When you call and try to use your points....."there is nothing available." If you are thinking about buying in, run don't walk out the door. There are better companies. They over extended themselves and started fleecing their owners.

I was a satisfied HGV Max owner that… I was a satisfied HGV Max owner that went to a Diamond (which is owned by HGV) in Nov 2023, and got the sales pitch, bought into Diamond also and was told I could not get on their web site until after Jan 1, Could not get into it until Jan 15 and when I did it would not allow me to do anything. Called their 800 number and got HGV so they transferred me to Diamond claiming they can't do stuff on Diamond side. Phone conversation with the person on Diamond side was bad as he was rude and unwilling to help me. They have nice resorts but web site and service on phone is bad. Asked for supervisor to call back so will see what happens next.

They are a NIGHTMARE They are a NIGHTMARE! My father died 18 months ago and they keep sending invoices - even after they acknowledged his death certificate and said no further steps were needed. Stay away from Diamond at all costs. They are terrible. Also, everything was always booked and no inventory. AWFUL Company!

I paid for 3 night package I paid for 3 night package. Have had a medical emergency come up and needed to reschedule time for my stay. Tried contacting for 2 days. Finally on 2nd day after waiting for 45 minutes I talked to Shauna. Was short and pointed with me that I would have to forfeit my payment and could not reschedule. Once answered call lasted 30 seconds. Horrible customer service. Blessing in disguise that I will not but a timeshare with Hilton Grand Vacations. Diamond Resort. They don't understand who the customer is. Stay away!

Exit from Contract We have recently been in touch with Diamond because after 23 years using our timeshare option we are no longer fit enough to do so. As we have no one to transfer it to we asked to surrender the agreement. They have been very easy to deal with and I have been impressed with how quickly we have had the paperwork.