No Availability Nice properties, but membership is pretty much pointless as there's hardly any availability. Rooms are sold to the public online. Members get offered the unbooked leftovers. Terrible way to treat longstanding members.

I paid for 3 night package I paid for 3 night package. Have had a medical emergency come up and needed to reschedule time for my stay. Tried contacting for 2 days. Finally on 2nd day after waiting for 45 minutes I talked to Shauna. Was short and pointed with me that I would have to forfeit my payment and could not reschedule. Once answered call lasted 30 seconds. Horrible customer service. Blessing in disguise that I will not but a timeshare with Hilton Grand Vacations. Diamond Resort. They don't understand who the customer is. Stay away!

Diamond is run by crocks. We loved our timeshare until Diamond bought the resort we owned at. Then the BS started. This company can do the right thing and close there doors. They are a bunch of crooks. They will lie to you and tell you "you need to buy another 10000 points so you can use your 20000 points." When you call and try to use your points....."there is nothing available." If you are thinking about buying in, run don't walk out the door. There are better companies. They over extended themselves and started fleecing their owners.

It's the worst investment ever! It's the worst investment ever!! I've been a member since 2004 (unfortunately) and nothing is ever available!! The customer service doesn't want to help at all. It's the biggest money pit!! STAY AWAY!

Exit from Contract We have recently been in touch with Diamond because after 23 years using our timeshare option we are no longer fit enough to do so. As we have no one to transfer it to we asked to surrender the agreement. They have been very easy to deal with and I have been impressed with how quickly we have had the paperwork.