Was in Vegas to get married and got… Was in Vegas to get married and got offered a free 3 day/2 night trip and $150 visa giftcard to travel their time share property all it cost us was $40. Two and half hours later and multiple no we are not interested we finally got a ride back to the casino they picked us up from. Our $150 gift card worked so we got a free dinner and entry into the secret garden and dolphin show at the Mirage. However, we we got home and went to look into the free trip, the brochure said we had to go Mon-Fri only, would be in an economy rated hotel and had to pay a $78 deposit, all the taxes, and any additional resort/hotel fees. Not to mention the certificate number could not be found to even verify or book the trip on the website stated. At least we got a free meal and a show. If you don't mind losing 2 - 3 hours of your time a few benefits are nice. Smooth scam, and they are persistent at every casino entry door.

They promise a cruise when we bought… They promise a cruise when we bought points didn't get the cruise then we called to use the points they couldn't find or account now after 2 years that the points expired they found the account they whon give or money back 1700.00 hundred dollars we pay for it don't buy anything from this company they just take your money

They are a NIGHTMARE They are a NIGHTMARE! My father died 18 months ago and they keep sending invoices - even after they acknowledged his death certificate and said no further steps were needed. Stay away from Diamond at all costs. They are terrible. Also, everything was always booked and no inventory. AWFUL Company!

I was a satisfied HGV Max owner that… I was a satisfied HGV Max owner that went to a Diamond (which is owned by HGV) in Nov 2023, and got the sales pitch, bought into Diamond also and was told I could not get on their web site until after Jan 1, Could not get into it until Jan 15 and when I did it would not allow me to do anything. Called their 800 number and got HGV so they transferred me to Diamond claiming they can't do stuff on Diamond side. Phone conversation with the person on Diamond side was bad as he was rude and unwilling to help me. They have nice resorts but web site and service on phone is bad. Asked for supervisor to call back so will see what happens next.

I paid for 3 night package I paid for 3 night package. Have had a medical emergency come up and needed to reschedule time for my stay. Tried contacting for 2 days. Finally on 2nd day after waiting for 45 minutes I talked to Shauna. Was short and pointed with me that I would have to forfeit my payment and could not reschedule. Once answered call lasted 30 seconds. Horrible customer service. Blessing in disguise that I will not but a timeshare with Hilton Grand Vacations. Diamond Resort. They don't understand who the customer is. Stay away!