Presentation was high pressure We stayed at the Polo Towers in Vegas. The presentation was on 09/25/21. There was one representative who treated us in a condescending and disrespectful manner. He basically told us that we should buy into the plan because we made time to come to Vegas. He didn’t know or want to listen to our situation back at home. The front desk and other staff members.

They promise a cruise when we bought… They promise a cruise when we bought points didn't get the cruise then we called to use the points they couldn't find or account now after 2 years that the points expired they found the account they whon give or money back 1700.00 hundred dollars we pay for it don't buy anything from this company they just take your money

When Hilton Grand Vacations acquired Diamond Resorts When Hilton Grand Vacations acquired Diamond in 2021, we were told that our Diamond Points would be rolled over into Hilton Points. The transition would take about 1 year, and we were required to continue to pay all loans & maintenance fees to Diamond. We were told this for months. It got to the middle of 2022 and still nothing was done. Many times, we were told it shouldn't be much longer. Among the reasons that it was taking so long is that the title company Diamond used was not one that Hilton worked with. Then we were told that if we bought into Hilton/HGVC it would make the transition easier. We would have to buy actual HGVC points, but we thought if it made the transition quicker that would be great. So, in December 2022 we bought Hilton/HGVC points. So now we had another loan but to Hilton. Later we were told things should be done by March 2023, and then June, and then September or October. During the wait time, they told us many times that the "equity" we had already paid to Diamond would be applied to our account and would be more than enough to pay off the Diamond and HGVC loans and possibly the credit cards we opened to cover the downpayments for these purchases. It is the beginning of 2024 and none of these promises of equity, ownership transitioning to HGVC points, or improved access to reservations has come to fruition. We are sick and tired of the lies, manipulation, and fraudulent sales practices. We cannot wait any longer while losing our savings. Where are we now? In Collections! Because we were lied to and manipulated into thinking that this process was to minimize risk and lower costs. This has been a financial hardship, and we demand to be release immediately.

Outside it all looks very glamorous Outside it all looks very glamorous. The resort is full of aggressive women who are very big in their mouths. My experience is based on receptionists that seem very friendly, but as soon as you ring the bell more than once you are threatened with being kicked out of your apartment. Crazy women run the resorts. Watch out for jumping in the pool after night hours, security guards are very serious people :D

DO NOT BOOK WITH THEM!!! DO NOT BOOK WITH THEM!!! I booked a condo in Orlando ONCE in 2018 and they have been calling me relentlessly ever since - FOR SIX YEARS. I’ve asked them repeatedly to lose my number and they continue to harass me. Pay a little more and book with literally anyone else. I’m at the point of changing my number because the calls will not stop. I feel like I have a stalker ex boyfriend that refuses to let go. WE ARE NEVER EVER EVER GETTING BACK TOGETHER!