Radisson Aquatica Resort - TERRIBLE Benita on reception is the most unwelcoming, rudest person I have ever met. Rooms were not ready for 2 hours had to wait til 8pm to check in. The attitude of Benita was disgusting. No eye contact, one word answers, complete disinterest in our group checking in. Even checking out she couldn’t even wish us well or smile! Hotel is also falling apart. Benita should be fired we will never visit Radisson again!!

Radisson Montevideo is the best in the city We have visited Radisson in Montevideo many times and keep revisiting them. Always friendly, flexible and helpful service, at a fair price.

Radisson Rewards is a joke. Radisson Rewards is a joke. They took 129000 reward points out of my VIP account for a reservation l was trying to modify/correct & won't return them. You can't even contact Radisdon Rewards Customer Service. If you do actually get to speak to a person in reservations it's just a continuous irritating loop of utter crap. Nobody listens and or they just talk over you. Radisson Rewards is a time waster that just makes you angry. Utter rubbish. Customer Service is zero.

THIEVES… They can only be classified as THIEVES and that is why my lawyers will file a complaint. I make a reservation and without warning they decide to charge me immediately. When I ask for explanations they tell me that the reason is that they have applied discounts to me. Discounts that I have not requested or selected and that, therefore, must be collected immediately. They do not warn about this on the page.

One of the worse hotels I’ve stayed at… One of the worse hotels I’ve stayed at in my whole existence. Major improvements need to be made from the management side through to the room divisions team. I will be contacting Head office with a detailed report of my experience, and outlining the serious failures being made which urgently need to be implemented. London Gatwick