Radisson show NO loyalty to its customers - AVOID! Radisson's 'no notice' overnight devaluation of reward points in 2022 was unforgiveable. It resulted in loyal customers losing around 70% of their points value. When Radisson can do this, why would you choose to stay loyal to them? Also, Radisson's Customer Service is beyond dreadful, it's as if agents are being incentivised NOT to help you, it's so bizarre. Time for a takeover of this company!

Double charged for restaurant visit We stayed with Radisson Red in London, Heathrow on the evening of 10th March, the whole experience was less than our expectations are for the Radisson brand. Focussing just on the restaurant, many of the dishes were not available to order and we were not told of this when seated and it was only when we placed our orders that we were informed that the particular offering was not available. When we left the restaurant we asked for the meal to be charged to our room and also showed the person our Radisson membership discount code. We then left to go to our room, after around 30 minutes when we were trying to relax a member of the Radisson restaurant team came to our door to take payment, and would not leave without payment. Once we paid, we then realised we had been overcharged. We went downstairs, and they apologised and said a mistake had been made and provided us with a voided receipt and charged us the correct amount. We were informed the transaction would be cancelled and refunded. After a week, no refund has been received , so we contacted radisson again and was assured that the refund would be with us. We are now over two weeks on, and still no refund. This is not the way I would have expected to have been treated by such a company, and I WILL NOT be using them in future.

I've been waiting on my order since… I've been waiting on my order since January and it's now March..they lied about first order and said it would be expedited..that was not true..they have yet to refund my money

Wrong room I arrived at the hotel on 9th January, at 20h30. I had stayed at the hotel previously during the same week for two days, and my reaervation was for a party of three adults sharing a room with two king beds, with a view. On my arrival on 9th January, I was surprised to see that the room we would be staying only had one king bed. An extra bed had been placed, but it was only big enough for a child. After approximately two hours, after having complained fiercely ( the receptionist lied saying there were no rooms available to place us) we finally setteledn in in two separate rooms- my suggestion to minimize the problem, actually. The rooms had no view, although that was requested in the reservation previously made. I am deeply disappointed with the hotel and demand compensation for the inconvenience. I look forward to hearing from you, Regards, Mabel Castro.

DO NOT JOIN Radisson Rewards When you join Radisson Rewards, they cheat you out of points. You have to constantly monitor your points because they don't give them to you after your stay. Then, you have to email back and forth with them, giving them your dates of stay, membership number, and confirmation code, begging for your points. The last time this happened, they REFUSED to award my points. I removed the app from my phone and I will never stay at a Radisson again. I will be notifying everyone of this across all social media platforms and consumer protection sites. John W. (Johnny) Boone Davao City, Philippines (Park Inn by Radisson)