Big mistake booking at Radisson! I made a big mistake booking a room at Radisson outside Naples, Italy. I needed to swap the name on the room last minute as I was unable to fly. I was due to land late last night so I called this morning, by which time they given away my room and told me the 700 I had spent on the room was non-refundable. I simply don’t trust Radisson and will never stay with them again. I hope they enjoy the 700 because they have lost a customer for life.

Radisson Rewards is a joke. Radisson Rewards is a joke. They took 129000 reward points out of my VIP account for a reservation l was trying to modify/correct & won't return them. You can't even contact Radisdon Rewards Customer Service. If you do actually get to speak to a person in reservations it's just a continuous irritating loop of utter crap. Nobody listens and or they just talk over you. Radisson Rewards is a time waster that just makes you angry. Utter rubbish. Customer Service is zero.

The noise is not worth it The noise is not worth it. It cost us just under 200 euro for one night and myself and my partner barely slept. Between the traffic outside and other people just walking by. There was no insulation. The room when we arrived was freezing and we tried to put the heating on, it wouldn't work. Then during the night it must have came on and it would not turn off. Worst sleep in a hotel. I would NEVER come back or recommend anyone to stay here.

Double charged for restaurant visit We stayed with Radisson Red in London, Heathrow on the evening of 10th March, the whole experience was less than our expectations are for the Radisson brand. Focussing just on the restaurant, many of the dishes were not available to order and we were not told of this when seated and it was only when we placed our orders that we were informed that the particular offering was not available. When we left the restaurant we asked for the meal to be charged to our room and also showed the person our Radisson membership discount code. We then left to go to our room, after around 30 minutes when we were trying to relax a member of the Radisson restaurant team came to our door to take payment, and would not leave without payment. Once we paid, we then realised we had been overcharged. We went downstairs, and they apologised and said a mistake had been made and provided us with a voided receipt and charged us the correct amount. We were informed the transaction would be cancelled and refunded. After a week, no refund has been received , so we contacted radisson again and was assured that the refund would be with us. We are now over two weeks on, and still no refund. This is not the way I would have expected to have been treated by such a company, and I WILL NOT be using them in future.

Radisson Montevideo is the best in the city We have visited Radisson in Montevideo many times and keep revisiting them. Always friendly, flexible and helpful service, at a fair price.