Verizon Fios customer service … Two Thumbs Down Verizon Fios customer service (800-837-4966) is the WORST I have ever had to deal with. I am exhausted and upset after every call. WILL NOT be renewing my contract because of this.

If I could give zero stars If I could give zero stars, I would. Verizon service is the worst I’ve ever experienced. Two mi-fi devices; one frozen, the other will not stay connected to internet. I still need to pay $280 to disconnect. Rip off! After many years with Verizon, I’m done. The tech at my local Verizon store flat out lied to me regarding ability to disconnect, while never recommending options. “Loyalty team” is a joke.

This company has gotten so big that it… This company has gotten so big that it has definitely lost touch with its customers. It takes a really long time and too many transfers to get anything started and nothing done. Avoid at all cost!! All my online orders were sent to the incorrect address even though I confirm and double confirm before submitting my information. It still ends up going somewhere else. Definitely a tech issue with how the information is being processed.

I recently (in September 2019) signed… I recently (in September 2019) signed up for Verizon's new prepaid phone plan which included 16 GB of high speed data. I live in Provo, Utah, near Salt Lake city, so I assumed I wouldn't have an issue with getting fast data. The data plan is supposed to give you 4G LTE data if the network is not congested. However, after my first day of service, the network must have always been congested because I never once (not a single time) had 4G LTE data. Most of the time my data was 3G (not even 4G), and sometimes it was even 1-2G. It was very very slow. After a month of service I cancelled and switched to Cricket. If you want a good phone provider, that is not only a little cheaper but that almost always also gives you 4G LTE data (I don't think I've ever not had 4G LTE data yet with them), then check out Cricket. It's a really good service.

same problem over and over When there is a problem it is almost impossible to TALK to someone...you have to deal with typing back and forth with someone who tries to help (and it can take a long time to get someone to help you in the first place). I have had Verizon for over a year and they still keep billing me for a phone number that isn't mine. I have been back and forth with them and they tell me it is fixed but future bills have the wrong phone number again. I came to Verizon thinking they would be better than Cox but I never had these continuing problems with them so I am probably going back to Cox when my contract with Verizon is finished. It's a pain in the neck to switch back but I think it's better than dealing with Verizon month after month trying to fix the same problem.