DON"T AGREE TO AUTOMATIC PAYMENTSw/ VERIZON!! They won't cut service when they get automatic payments!! Tried to drop Verizon service for DEAD relative.15 phone calls, a PIN change, and ONE MONTH LATER they disconnected! I had to say TEN TIMES "She's DEAD" & "NO I DON"T WANT her phone service!" DON"T AGREE TO AUTOMATIC PAYMENTS! Or you might wind up paying for an EXTRA MONTH OF SERVICE!!

Absolutely not a fan Absolutely not a fan. Unfortuantely it is one of the only internet providers in USA.

Easier to reach president Biden than a… Easier to reach president Biden than a customer service rep from Verizon .. prompts are useless ! Total waste of time that a problem could have been resolved in five minutes. Looking at different wireless carriers. I know the terrible service is by design.

Avoid VERIZON if at all possible Unfortunately, I'm forced to deal with this company. They are the worst. I'm convinced that they actually train their employees to deceive and/or lie to their customers. I've had so many bad experiences with them that I've lost count. I don't trust ANYTHING I'm told and insist that they put everything in writing as a result of years of manipulation, deception and lies. Forget about getting any "help" out of them....you need to pay your bill every month WHETHER OR NOT you are actually getting the SERVICE you are paying for. If you even manage to get someone on the phone, they want you to troubleshoot and fix the problem yourself and too bad if you can't. The worst.

Not willing to keep customer Their customer service reps are really not that smart. In one conversation I repeated myself 8 times before he understood my questions. Their Fios TV service are getting worse by the day. They charge 3 times the amount for the Digital Voice, which you can, if you shop around for, can get cheaper. Overall if you chose to cut cable, Verizon will not be able to negotiate with the customer.