Wow Verizon wireless used to have great… Wow Verizon wireless used to have great customer service but it is beyond bad now. I just don't have enough time to type all the issues I have had with them in the past 3 months that I still do not have resolved. Please do yourself a favor and use a different company as you provider.

DON"T AGREE TO AUTOMATIC PAYMENTSw/ VERIZON!! They won't cut service when they get automatic payments!! Tried to drop Verizon service for DEAD relative.15 phone calls, a PIN change, and ONE MONTH LATER they disconnected! I had to say TEN TIMES "She's DEAD" & "NO I DON"T WANT her phone service!" DON"T AGREE TO AUTOMATIC PAYMENTS! Or you might wind up paying for an EXTRA MONTH OF SERVICE!!

same problem over and over When there is a problem it is almost impossible to TALK to someone...you have to deal with typing back and forth with someone who tries to help (and it can take a long time to get someone to help you in the first place). I have had Verizon for over a year and they still keep billing me for a phone number that isn't mine. I have been back and forth with them and they tell me it is fixed but future bills have the wrong phone number again. I came to Verizon thinking they would be better than Cox but I never had these continuing problems with them so I am probably going back to Cox when my contract with Verizon is finished. It's a pain in the neck to switch back but I think it's better than dealing with Verizon month after month trying to fix the same problem.

I called and asked to extend my payment… I called and asked to extend my payment for 2 days and the agent processed my payment anyways WITHOUT my consent and bounced my checking account. I talked to a supervisor who reversed the payment but in the mean time it is still not back in my bank and I will now have not 1 but 2 bounced fees!!! I am beyond upset!

If I could give zero stars If I could give zero stars, I would. Verizon service is the worst I’ve ever experienced. Two mi-fi devices; one frozen, the other will not stay connected to internet. I still need to pay $280 to disconnect. Rip off! After many years with Verizon, I’m done. The tech at my local Verizon store flat out lied to me regarding ability to disconnect, while never recommending options. “Loyalty team” is a joke.