same problem over and over When there is a problem it is almost impossible to TALK to someone...you have to deal with typing back and forth with someone who tries to help (and it can take a long time to get someone to help you in the first place). I have had Verizon for over a year and they still keep billing me for a phone number that isn't mine. I have been back and forth with them and they tell me it is fixed but future bills have the wrong phone number again. I came to Verizon thinking they would be better than Cox but I never had these continuing problems with them so I am probably going back to Cox when my contract with Verizon is finished. It's a pain in the neck to switch back but I think it's better than dealing with Verizon month after month trying to fix the same problem.

I recently (in September 2019) signed… I recently (in September 2019) signed up for Verizon's new prepaid phone plan which included 16 GB of high speed data. I live in Provo, Utah, near Salt Lake city, so I assumed I wouldn't have an issue with getting fast data. The data plan is supposed to give you 4G LTE data if the network is not congested. However, after my first day of service, the network must have always been congested because I never once (not a single time) had 4G LTE data. Most of the time my data was 3G (not even 4G), and sometimes it was even 1-2G. It was very very slow. After a month of service I cancelled and switched to Cricket. If you want a good phone provider, that is not only a little cheaper but that almost always also gives you 4G LTE data (I don't think I've ever not had 4G LTE data yet with them), then check out Cricket. It's a really good service.

Antiquated, malfunctioning website Verizon is a big name in the industry, but the service is anything but. For a reputable TECHNOLOGY company, they do a horrible job of having an infrastructure setup for long time customers having an older phone. They actually sent me a text saying that I would only receive 4G when it's not too busy, and would receive 3G the rest of the time. They did something that resulted in me being no longer able to use my phone for a hotspot. Consistently takes an unusually long time to receive an sms message, let a lone an mms message. I am getting dropped more frequently. All of the above likely due to my comment about them delegating older phones that long time customers may have, to the back of the bandwidth line. On top of all that, their website looks like something from the 1990's, and so many bugs and malfunctions with the functionality of it. It's as if they have no QA department that tests it before deploying it to live production. All that, and they are still the most expensive cell service provider. To be fair, there coverage is still one of the best if not the best of all providers, and their customer service, although imperfect, I have never had a major problem with.

Null and Void My cell phone bill is higher than a car note. Verizon doesnt care. Their concer is making money. Client opinions are null and void. When my contract expires Verizon will be null and void.

Not willing to keep customer Their customer service reps are really not that smart. In one conversation I repeated myself 8 times before he understood my questions. Their Fios TV service are getting worse by the day. They charge 3 times the amount for the Digital Voice, which you can, if you shop around for, can get cheaper. Overall if you chose to cut cable, Verizon will not be able to negotiate with the customer.