Antiquated, malfunctioning website Verizon is a big name in the industry, but the service is anything but. For a reputable TECHNOLOGY company, they do a horrible job of having an infrastructure setup for long time customers having an older phone. They actually sent me a text saying that I would only receive 4G when it's not too busy, and would receive 3G the rest of the time. They did something that resulted in me being no longer able to use my phone for a hotspot. Consistently takes an unusually long time to receive an sms message, let a lone an mms message. I am getting dropped more frequently. All of the above likely due to my comment about them delegating older phones that long time customers may have, to the back of the bandwidth line. On top of all that, their website looks like something from the 1990's, and so many bugs and malfunctions with the functionality of it. It's as if they have no QA department that tests it before deploying it to live production. All that, and they are still the most expensive cell service provider. To be fair, there coverage is still one of the best if not the best of all providers, and their customer service, although imperfect, I have never had a major problem with.

The had a great recent experience with… The had a great recent experience with their customer service. I know sometimes it depends on who the person is helping you but they did their job and then some this time. I’m extremely happy.

Good Excellent service and flexibility in plans offered. Stores do not always know about sales programs offered online and seemingly can not match online offers. Frustratring.

frustrated customer service seems to have forgotten those two very words: customer and service. website is a joke any time there is an issue in my account and don't bother trying the service dept via phone unless you have an hour or so to waste. online chat service is better but always seems to take way too long, 30-45 min, to solve simple issues.

This company has gotten so big that it… This company has gotten so big that it has definitely lost touch with its customers. It takes a really long time and too many transfers to get anything started and nothing done. Avoid at all cost!! All my online orders were sent to the incorrect address even though I confirm and double confirm before submitting my information. It still ends up going somewhere else. Definitely a tech issue with how the information is being processed.